Fenella May Lozada

- FENELLA MAY LOZADA ACTIVITIES AND INTERESTS      Reading Writing Travel Volunteer Work Learning new skills KEY SKILLS • Data Entry & Transcription • Customer Service & Communication • File & Document Management • Social Media Handling (Setup & Update) • PDF Editing & Conversion • Shopify, Mailchimp, AmoCRM • Adobe Photoshop & Canva • Microsoft Office & Google Workspace • Basic Bookkeeping (QuickBooks & Excel) • Research & Admin Support www.linkedin.com/in/f enella-may-lozada - PROFILE An organized and versatile professional with years of experience in administrative support, customer service, and data processing. Passionate about helping businesses run efficiently through accurate work, effective communication, and newly acquired bookkeeping skills. Currently expanding expertise by learning Medical Virtual Assistant tasks, including appointment scheduling, medical transcription, and patient record handling. Thrives in virtual roles and is eager to grow within remote work environments. WORK EXPERIENCE Data Processor / Customer Service Representative AIG Philippines Insurance | Makati City- Handled the receipt and review of submitted policy documents, ensuring completeness before data encoding. Accurately and efficiently encoded policy information into the company system, adhering to established data standards. Maintained organized and complete physical files for all policies, coordinating with the General Services Division (GSD) for proper turnover and secure storage. Also performed a range of administrative support tasks as assigned by superiors, contributing to smooth back-office operations. Underwriting Assistant Mapfre Insular Insurance Corporation | Makati City- Responsible for reviewing insurance policies for both renewal and issuance. Assigned district codes and block numbers for various risks and encoded the actual distribution of issued policies and fire policy endorsements into the system. Ensured that policies with facultative placements were properly documented and that renewals included hold covers when necessary. Prepared placement slips that outlined premium computations, commission terms, and policy conditions. Processed binders following the completion of underwriting distribution. Also managed the filing, encoding, and updating of underwriting folders and data, while performing additional administrative duties as assigned by immediate supervisors. EDUCATION Bachelor of Science in Mathematics (Actuarial Science) University of Santo Tomas March 2004