Femke van den Bogaard

Curriculum Vitae Personal data Surname: First names: Address: Telephone number: E-mail address: Date, place and country of birth: Nationality: van den Bogaard Femke Wilhelmina Maria Calle San Martin 55, Ent-Dcha, 20007, San Sebastian --11 April 1986, Weert, The Netherlands Dutch Education September 2003 – October 2009 Bachelor of Business Administration in Tourism Management Specialization area International Tourism Management and Consultancy NHTV Breda University of Applied Sciences, the Netherlands September 2008 – January 2009 Specialization Market Research and International Marketing NHTV Breda University of Applied Sciences, the Netherlands Relevant subjects Cross Cultural Studies, Tourism Market Analysis, Tourism Planning and Development, Tourism Impact Studies, (Pre) Feasibility Studies, Project Development, International Marketing, Customer Relationship Management, International Tourism Product, Lifestyle Decoding, International Destination Branding Courses Management and Financial accounting, Concept Development, Commercial Skills, Research skills Business / Work experience June 2016 – Actual Concierge Hotel Maria Cristina 5*, Luxury Collection Hotel, San Sebastian, Spain • • • • • • • • • Welcome guests upon entrance and confirm reservations if made in advance Act as point of reference for guests who need assistance or information during their stay Understand customer´s needs and provide them with personalized suggestions Have extensive knowledge of the hotel services and the local area to make suitable recommendations Arrange events, excursions, transportations etc. upon request of guest and/or travel agency Respond to complaints and find appropriate solution. Oversee concierge operations such as the doormen, bellman, bike rental etc. to ensure that all standards are met. Assist front office with check ins and check outs Administrative tasks August 2013 – November 2015 Sales & Marketing Manager Kabi by Edurne Pasaban, San Sebastian, Spain • • • • • • • • Process incoming enquiries from clients and travel agents Create tailor-made multiple day itineraries and new products Attend travel trade shows & conferences to find new partnerships Foster relationships with suppliers, vendors, specialist and other external support Attend meetings with suppliers, vendors, tourism boards and other external support Organize FAM & PRESStrips to showcase our products Book restaurants, transportation, hotels and cars for clients when requested Administrative task April 2012 – July 2013 Booking & Special Events Coordinator San Sebastian Food, San Sebastian, Spain • • • • • • • Process all incoming bookings from clients and travel agents Create tailor-made multiple day itineraries and new packages Attend travel trade shows & conferences to find new partnerships Foster relationships with suppliers, vendors, specialist and other external support Book restaurants, transportation, hotels and cars for clients when requested Organise and plan weddings and events Administrative task June 2010 – March 2012 Receptionist Hostel EnjoySS, San Sebastían, Spain • • • • Check ins – Check outs Reservations Inform guests about the area Administrative tasks February – July 2008 Intern at the International Sales Department Hotel Marina El Cid Spa & Beach Resort Cancun/Riviera Maya, Mexico • • • • • Help and organize weddings and events Assist with check ins – check outs for private group events Organize site-inspections with tour operators Make a marketing report every week from different travel websites and present them during the marketing meeting. Administrative tasks March – November 2007 Concierge Hotel Marina El Cid Spa & Beach Resort Cancun/Riviera Maya, Mexico • • • • • • • • Welcome guests upon and inform them about the resorts facilities Act as point of reference for guests who need assistance or information during their stay Understand customer´s needs and provide them with personalized suggestions Have extensive knowledge of the hotel services and the local area to make suitable recommendations Arrange events, excursions, transportations etc. upon request of guest and/or travel agency Respond to complaints and find appropriate solution. Assist front office with check ins and check outs Administrative tasks April 2009 – March 2010 Employee of the Customer Contact Centre UVIT, Health Insurance Company, Tilburg, the Netherlands Language skills Dutch English Spanish German native language Good to very good sufficient to good Basic to sufficient Computer skills Microsoft Office Access SPSS Internet Explorer Opera good sufficient sufficient good sufficient - good