Felix Yarzagaray

FELIX YARZAGARAY - Collections Analyst - linkedin.com/fdyleon Bogotá, Colombia Summary Experienced and highly skilled Collections Analyst with a strong background in financial analysis, customer service, and data analytics. Proven track record of meeting and exceeding collections goals, and ability to effectively negotiate payment arrangements and resolve disputes. Self-starter, proactive, ease of learning, excellent interpersonal skills and abilities to perform objective analysis Education Pontificia Universidad Javeriana International Relations 2018 - 2022 Universidad de Los Andes Lawyer 2014 - 2018 Experience D&S Solutions Bogotá - Remote Collections Analyst 02/2022 - Ongoing - Analyze and prioritize large volumes of overdue accounts portfolio to determine the most effective course of action for collection - Conducted thorough financial analysis of accounts to identify payment issues and develop payment plans. - Communicate with customers via phone and email to negotiate payment arrangements and resolve disputes TAFS INC Bogotá - Remote Logistics Collections Coordinator 08/2021 - 02/2022 - Coordinate the collection of overdue accounts portfolio for the logistics department. - Analyze and prioritize accounts based on payment history, creditworthiness, and other relevant factors - Negotiate payment arrangements and resolve disputes with clients. Collaborate with other departments (e.g. sales, customer service) to resolve issues and improve customer relationships Collections Team Leader Bogotá Capital One Bank 01/2020 - 08/2021 - Lead and manage a team of collections specialists, providing guidance, support, and performance feedback - Set team and individual performance goals, and monitor progress towards meeting these goals - Develop and implement strategies and processes to improve the effectiveness of the collections team - Conduct training for new team members and ongoing training for the team to ensure that they have the skills and knowledge needed to perform their duties effectively Collections Specialist Bogotá Capital One Bank - Manage the collection of overdue accounts in a timely and effective manner - Analyze and prioritize accounts, negotiate payment arrangements and resolving disputes - Provide excellent customer service, ensuring that all interactions with customers are professional and respectful 08/2019 - 01/2020 Languages Spanish Native English Proficient Portuguese Beginner Skills Oracle | Netsuite Collection Master Salesforce Team Player Communicator Adaptation Planificatioon Organizational Leadership Slack Microsoft Teams Office 365 Excel G Suite Trello www.enhancv.com Powered by 