Felix Osaruese Okoye

Skilled at handling inquiries, complaints, and requests with patience, professionalism, and empathy.

Adept at turning frustrated customers into loyal advocates through attentive listening and problem solving.

Experienced with CRM tools and ticketing systems (Hubspot, Kommo, Zendesk, Asana, Zoho, Pipedrive, Salesforce, Nimble, VinSolutions) to track cases and ensure prompt follow-ups.

Known for maintaining high customer satisfaction scores (CSAT) and first contact resolution rates.

Partner closely with sales teams to prepare quotations, manage order processing, and track leads from inquiry to closing.

Expert in identifying upselling and cross-selling opportunities — turning support interactions into additional sales.

Maintain organized sales records, pipelines, and performance dashboards to ensure smooth operations.

Support the execution of promotional campaigns, follow-ups, and client communications to boost sales performance.

A clear, persuasive communicator both in writing and speaking, capable of simplifying complex information for customers.

Building lasting relationships through consistent, genuine, and proactive communication.

Skilled at managing multiple client accounts with personalized attention and service excellence.

Strong team player who bridges the gap between sales, marketing, and operations departments.

Contribute to strategy discussions, share customer insights, and advocate for continuous improvement.

Maintain a calm, solution-oriented approach even in high-pressure or high-volume environments.