Felix Okoye

Over the past five years, I have built a solid track record as an Account Manager who understands how to support clients, simplify complex information, and make everyday business smoother for the companies I serve. My experience spans three major industries: Retail, Fintech, and Logistics, which has given me the ability to work with different types of clients, understand various business challenges, and communicate in a way that makes sense to both technical and non-technical stakeholders.

One of my biggest strengths is relationship management. I have managed client portfolios ranging from 25 to 40 accounts at a time, serving as the primary point of contact and ensuring clients always have clarity about the status of their projects. By maintaining consistent communication and following up quickly, I have helped improve client satisfaction scores by 10-15% in multiple roles. Clients often value my ability to explain data, timelines, and performance updates in simple terms, making it easier for them to make informed decisions without feeling overwhelmed.

Another core skill I bring is structured onboarding and transition support. In every company I’ve worked for, I’ve helped reduce onboarding delays, often by 15-20%, by organizing tasks, setting clear expectations, and keeping both internal teams and clients aligned. This ensures clients start on the right foot, with fewer issues during the early stages of the relationship.

Data analysis is another area where I add value. Whether it is retail campaign performance, fintech platform activity, or logistics delivery metrics, I track data consistently and turn the numbers into insights that clients can use. My reporting has helped clients improve KPIs by 8-12% depending on the project type. I have also reduced follow-up questions on reports by nearly 25% by making my presentations clearer, more visual, and easier to understand.

Responsiveness and issue resolution are also key parts of my work ethic. I address most concerns within 24 hours and resolve more than 90% of issues within expected timeframes. This reliability builds trust and reduces the chances of repeat escalations.

Finally, I have a steady ability to identify practical upsell opportunities that genuinely meet client needs. Without being pushy, I have contributed $5-$20 thousand in additional revenue across different roles simply by recognizing when clients could benefit from added services.

Overall, I bring a balanced approach: clear communication, dependable execution, measurable results, and a strong commitment to client success.