Felix Francis

Felix Francis Customer Experience | Business Development | Training Dynamic Leader with a Proven Track Record in Global Markets With a career spanning over two decades in the ITeS, Retail, Hospitality and Construction industries. He has cultivated a robust foundation in sales, Customer Experience, Business Development and Training across diverse global markets. he excels at steering regional operations, driving revenue growth, and fostering high-performing teams. MY SKILLS Leadership & People Management Cross-functional Team Collaboration Negotiation and Persuasion Advanced Communication & Presentation Skills Analytical Thinking & Problem Solving MY STRENGTH Goal-oriented and adaptable under pressure Strong interpersonal and organizational skills Innovative thinker with a solution-driven approach Proven ability to manage and lead diverse teams EXPERIENCE Regional Business Head HVC India | UAE | Qatar Spearheaded business operations across the region, achieving a consistent annual revenue growth of 15%. Developed and implemented customer-centric strategies, enhancing client retention by 30%. Built and led a team of 50+ professionals, fostering an environment of collaboration and continuous learning. Business Head Argon Global WLL - QATAR Represented the company in key industry events, strengthening brand visibility. Business Development Manager Bachelors in Commerce Banalore University. Catalyst1Source | Intelliminds BANGALORE (INDIA) Digital Marketing Diploma in Export & Import Management. Diploma in Intl. Air Ticketing. Feb 2015 - Mar 2017 Directed business development initiatives, securing contracts worth $2M+. Enhanced operational efficiency through process improvements, reducing costs by 12%. EDUCATION CERTIFICATIONS Apr 2017 - Present Sep 2013- Jan 2015 Spearheaded business development initiatives, driving a 30% increase in revenue through strategic partnerships. Cultivated and maintained strong relationships with key stakeholders and enhancing customer retention Utilized sales data to identify growth opportunities, streamline processes, and implement targeted strategies. Felix Francis Customer Experience | Business Development | Training Dynamic and results-driven professional with over 15 years of progressive experience in Customer Experience, Business Development, and Training. Adept at leading regional operations, driving revenue growth, and fostering a culture of high performance. Proven expertise in managing diverse teams, implementing strategic initiatives, and exceeding organizational goals across global markets. EXPERTISE Customer Experience Strategy & Management Business Development & Sales Leadership Training Program Design & Delivery Team Building & Leadership Key Account Management Conflict Resolution & Problem-Solving Data-Driven Decision Making CRM Tools & Software Process Optimization & Change Management EXPERIENCE Manager Contact Center Contact Center LLC DUBAI (UAE) Mar 2010 - Aug 2013 Managed daily operations of a 100-seat call center, achieving 98% SLA compliance. Introduced performance tracking mechanisms, increasing team efficiency by 25%. Successfully handled escalations, ensuring customer satisfaction ratings above 95%. Manager Business Development Megha Solutions BANGALORE (INDIA) Jan 2008 - Feb 2010 Developed new market segments, resulting in a 40% increase in customer base. Established partnerships with key stakeholders to LANGUAGES Advanced - English | Beginner - French | Arabic Regional - Hindi | Kannada | Tamil | Malayalam expand service offerings. Delivered quarterly sales targets consistently, exceeding expectations by 20%. Program Manager and Resident Trainer Nirvana Business Solutions Pvt Ltd BANGALORE ( INDIA) CONTACT M - E --Location - Bangalore, India International Visa - B2 USA Sep 2005- Dec 2009 Conducted over 50 training sessions, enhancing skill sets across departments. Streamlined program operations, reducing project turnaround time by 15%. Played a pivotal role in change management processes, ensuring seamless transitions.