Felix Essienne

ESSIENNE ADEH FELIX P.O. Box AO 585 Abossey-Okia, Accra-Ghana (- -/- CAREER OBJECTIVES To work with a company that appreciates innovation in order to enhance my knowledge and skills to give my best for the growth of the company. COMPETENCIES Detailed oriented and multitasking Experienced in modern operating systems and troubleshooting Skilled with software development and hardware repairs Good communication skills Highly Patient and Tolerant Teamwork skills Competent with programming Supervision skills WORK EXPERIENCE ADVANCED LUBRICATION TECHNOLOGIES LIMITED Information Technology officer (MARCH 2017 - DATE) Install and Configure GPRS devices (Trackmate 8) and Chroam (sensor detector) for Bulk Riding Vehicles Trackmate 8 and Chroam Troubleshooting Monitor and validate Bulk Riding Vehicle’s (BRV) Liters before and after calibration Prepare Calibration Reports for Ghana National Petroleum Authority Hardware repairs Perform administrative functions HUAWEI TECHNOLOGIES CO. LTD. Business Support Systems Engineer and Customer Service A. TIGO Ghana (JANUARY 2016 – FEBRUARY 2017) Monitored Report System and performing daily checks for various billing nodes Migrated Subscribers on charging systems and conducted testing Monitored Universal Server Management for alarms and performance on various nodes of Convergent Billing System Configured and monitored signaling links via Operation Maintenance Unit client Analyzed Charged Call Record details Conducted On-site troubleshooting and solved complex issues Wrote Bash scripts to automate tasks that run on Linux servers B. Vodafone Ghana (SEPTEMBER 2015 - DECEMBER 2015) Prepared server disk mount points for storage and Installation of Linux operating system on billing servers Installed Volume Groups, Logical Volume Manager and Oracle database for servers via a Universal Server management System web portal Deployed an application for a broadband server and troubleshoot problems during installation process Assisted the billing team to integrate Huawei systems to Vodafone systems. Performed service functionality testing with Vodafone engineers Analyzed Service (SMS, call, data, MMS) CDRs, troubleshoot and escalated issues to Huawei Headquarters to be resolved Performed series of testing using Web Service Interface with Vodafone development engineers Analyzed offline charging detail records (CDRs) for rating Managed Report system and troubleshoot if there are no reports in report system. Worked on Vodafone disaster recovery and production Sites as maintenance engineer National Service Personnel Business Support Engineer (SEPTEMBER 2014 – AUGUST 2015) Worked on Tigo Ghana Charging System (Convergent Billing System project) Conducted daily checks on CBS servers and monitored reporting system on web portal and troubleshooting Assisted in Testing CBS functionalities (Call, data & SMS services) with a Tigo Intelligent Network engineer and analyzing Call Detail Records(CDRs) Created new Subscribers (postpaid and prepaid) using Web service interface and assigned resources in CBS web portal Deployed CBS Server Management System to report the performance of each billing server Escalated Major problems to Huawei Headquarters for assistance in problems solving VODAFONE GHANA – Internship (JUNE, 2012) Decoded Modems for Telecom entities. GHANATTA SECURITY SERVICES LIMITED Operations Manager (SEPTEMBER, 2009-JULY, 2011) Managed staff schedules for all shifts and events to minimize overtime costs. Designed curriculum to train staff Managed crisis Ensured security of assets Performed recruitments Supported periodic security patrolling Supported police investigations regarded security cases Ensured development of security regulations for the institutions and staff Ensured equipping security staff with appropriated gadgets for their missions EDUCATION GHANA TECHNOLOGY UNIVERSITY COLLEGE (OCTOBER, 2010 - JUNE, 2014) BSc. Computer Engineering KOFORIDUA SENIOR HIGH TECHNICAL SCHOOL (OCTOBER, 2006 - JUNE, 2009) West African Senior School Certificate (WASSCE) in Auto Mechanics PROFESSIONAL EXPERIENCE 1. GTI CONSULTANCY SERVICES Certificate of participation: Developing Managers and Corporate Leaders Training (February, 2013) 2. METRO INSTITUTE OF INNOVATION AND TECHNOLOGY Certificate of participation: Training in Robotics (MAY, 2012) 3. DATAPLUS COMPUTER TRAINING CENTRE Computer training (JULY, 2006) SKILLS Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint). Programming Skills (including: Web service (SOAP UI), BASH Scripting, CSS, HTML, SQL Database, PHP, Python, Java etc.) Technical Skills (Operating Systems: Linux, Windows and Mac OS Hardware & software) INTEREST Research, Reading, Music & Soccer LANGUAGES English & French REFERENCES MICHEAL GYAMFI HUAWEI TECHNOLOGIES (GH) LTD VAS ENGINEER +233 -/+233 --- FARID OHENE GYAN MILLICOM GHANA LTD CBS MANAGER +233 --/- EDEM JOHN ADAMFO VODAFONE GHANA LTD Solutions Architect, Promotions +233 ---