Felix C. Fuentes Jr.

Working as a customer service representative for 5 years in contact center is a valuable experience that has likely equipped me with a range of skills and knowledge. In this role, I have likely developed strong communication skills, problem-solving abilities, and the ability to handle difficult situations with patience and empathy. I have also gained expertise in using customer service software and tools, as well as understanding customer needs and providing effective solutions. My experience in this role demonstrates my ability to work well under pressure, multitask, and collaborate with team members to ensure customer satisfaction without compromising SLA's.

As a customer service representative lies my ability to effectively communicate, empathized with customers, and swiftly resolve their issues. I excel at active listening, which helps me understand the root of a customer's problem and provide tailored solutions. Furthermore, I am proficient in navigating various customer service platforms and maintaining a calm and patient demeanor even in high-pressure situations. These skills allow me to ensure a positive and efficient customer experience, fostering loyalty and satisfaction.