Felix AGNIGLO | Remote IT
Support Engineer
CONTACT
OBJECTIVE
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Remote IT Support Engineer with over 6 years of experience in
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resolving IT related issues , I have a master's degree in computer
science. I am Azure certified and IT Management graduated
Blaise - Cendrars 12
Chaux-de-fonds 2300
Neuchâtel – Switzerland
Website : netxok.net
EXPERIENCE
System Administrator
Jul 2022 -
NetXok / Neuchatel - Switzerland
SKILLS
Time management and Good
oganization
Present
Troubleshooting , Problem resolution
Installation , configuration
System & Software Upgrading & Updating
Training new employees on new Apps and
Strong communication skills
technologies
Onsite Support Engineer / 1st & 2nd Level
Ability to.work independently
Self-motivation
March 2022 -
Philip Morris International / Switzerland
June 2022
Management of machines with SCCM and Autopilot
system devices
Clients oriented
Log and prioritize the Helpdesk tickets in Service Now
managing tasks, incidents , workflows .
LANGUAGES
Making documentations in OneNote and SharePoint.
Managing Organization 's Devices via MAM, MDM
French : National language | English :
Fluently | German : Fluently
Developing Powershel scripts for software
installations
Preparing Conference Rooms MS Teams Meeting
Perform other duties as instructed by the manager
IT Support Engineer
2016 - Mars
NetXok
Devices and users management
New Device installations and Computer configuration
2022
for new comers
Phone devices ( iPhone & Samsung ) configuration
and set ups.
1st & 2nd level Support
EDUCATION
Computer Science / Master of Science.
2022
Mia Digital University / Spain . Online Master studies
Bachelor of Science / Information technology
2020
ESTI / Specialized University of IT - Lome -Togo
Computer Science ( No diploma )
University of Freiburg / Germany
EXPERTISE
IT Support Engineering
System Administration
Web development
Virtual Assistance
RELEVANT SKILLS
VisioConference Apps
MS Teams,
Active Directory
Office 365 Apps
Exchange
Microsoft Remote Quick Assist
Intune Company portal
VPN, LAN/ WLAN
Windows System
Microsoft Endpoint Configuration Manager
Service Now
Microsoft Azure
Python
MySql
WordPress
HTML
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