Felix Agniglo

Felix AGNIGLO | Remote IT Support Engineer CONTACT OBJECTIVE - Remote IT Support Engineer with over 6 years of experience in - resolving IT related issues , I have a master's degree in computer science. I am Azure certified and IT Management graduated Blaise - Cendrars 12 Chaux-de-fonds 2300 Neuchâtel – Switzerland Website : netxok.net EXPERIENCE System Administrator Jul 2022 - NetXok / Neuchatel - Switzerland SKILLS Time management and Good oganization Present Troubleshooting , Problem resolution Installation , configuration System & Software Upgrading & Updating Training new employees on new Apps and Strong communication skills technologies Onsite Support Engineer / 1st & 2nd Level Ability to.work independently Self-motivation March 2022 - Philip Morris International / Switzerland June 2022 Management of machines with SCCM and Autopilot system devices Clients oriented Log and prioritize the Helpdesk tickets in Service Now managing tasks, incidents , workflows . LANGUAGES Making documentations in OneNote and SharePoint. Managing Organization 's Devices via MAM, MDM French : National language | English : Fluently | German : Fluently Developing Powershel scripts for software installations Preparing Conference Rooms MS Teams Meeting Perform other duties as instructed by the manager IT Support Engineer 2016 - Mars NetXok Devices and users management New Device installations and Computer configuration 2022 for new comers Phone devices ( iPhone & Samsung ) configuration and set ups. 1st & 2nd level Support EDUCATION Computer Science / Master of Science. 2022 Mia Digital University / Spain . Online Master studies Bachelor of Science / Information technology 2020 ESTI / Specialized University of IT - Lome -Togo Computer Science ( No diploma ) University of Freiburg / Germany EXPERTISE IT Support Engineering System Administration Web development Virtual Assistance RELEVANT SKILLS VisioConference Apps MS Teams, Active Directory Office 365 Apps Exchange Microsoft Remote Quick Assist Intune Company portal VPN, LAN/ WLAN Windows System Microsoft Endpoint Configuration Manager Service Now Microsoft Azure Python MySql WordPress HTML -