Felix Adu-Darkwah

felix adu-darkwah Ghanaian • Single • 22nd June 1989 P13 141V, Sonaco, Moukondo (Brazzaville) CELL (- • E-MAIL- |HUMAN RESOURCES-BILINGUAL OBJECTIVE Results-oriented individual and experienced Human resources officer with a demonstrated history of working as Network officer in the telecommunications industry. Looking for the opportunity to join your team; offering strong ability to write, read and speak English and French fluently, analytical skills and the ability to manage the diverse administrative systems LANGUAGES English – native language French – speak fluently and read/write with high proficiency EDUCATION Bachelor of Arts, French Graduated in 2012 Kwame Nkrumah University of Science and Technology, Ghana Sociology and Social Work (minors) French for Specific Purposes Diplôme Universitaire d’Etudes Françaises Graduated in 2011 UAC Centre Beninois des Langues Etrangères, Benin French as Foreign Language (FLE) West African Senior School Certificate Examination Graduated 2007 St. Peter’s Secondary School, Nkwatia, Ghana CERTIFICATION December 2015 First Aid Training from Bureau Veritas (Pointe-Noire), Congo Spill Control and Management from Bureau Veritas (Pointe-Noire), Congo Fire Hazards Awareness and Management from Bureau Veritas (Pointe-Noire), Congo September 2014 First Aid Training from Bureau Veritas (Pointe-Noire), Congo June 2014 OHSAS 18001:2007 Certificate Bureau Veritas, Pointe-Noire, Congo November 2009 Certificate of Corporate Training Synergy Global HR Programs, Kumasi, Ghana August 2009 Diplôme d’Etude en Langues Françaises (DELF B1) / Français Langue Etrangère Alliance Française (Tema), Ghana EXPERIENCE Business Development Consultant Ongoza FZC [Bongo Live!] (January 2018 – Present)  Conduct meetings with mobile network operators for the purchase of bulk sms  Facilitate contact signing between Ongoza and mobile network operators  Facilitate SMPP integration between Ongoza and mobile network operators Language Services Consultant CETRA Language Solutions (November 2017 – Present)  Transcription  Translation  Interpretation  In-Language Coding O&M Officer, Data Analyst (Interim Coordinator) I Engineering Congo SARL, Brazzaville (May 2016 – September 2017)  Interpreting data and analysing results using statistical techniques  Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality  Acquiring data from primary and secondary data sources and maintaining databases  Identify, analyse and interpret trends or patterns in complex data sets  Work with management to prioritize business and information needs Client Liaison I Engineering Congo SARL, Brazzaville (May 2016 – Mar 2017)  Building long-term relationships with key clients (Huawei)  Scheduling regular meetings with customers to ensure they are satisfied  Act as point of contact for complaints and escalate issues as appropriate  Collaborate with internal teams to address customer’s needs  Addressing customer concerns and complaints Human Resources Officer I Engineering Congo SARL, Brazzaville (Mar 2016 – Sept 2016)  Providing counselling on policies and procedures  Develop training and development programs  Assist in the performance management processes  Maintain employee records (according to policy and legal requirements)  Actively involved in recruitment by managing the hiring process OHS Appointee I Engineering Congo SARL, Pointe-Noire (Aug 2015 – Jan 2016)  Supporting and implementing the development of OHS policies and programs  Advising and instructing on various safety-related topics  Reviewing existing policies; measuring and updating according to legislation  Initiate and organize OHS training of employees and executives  Inspect premises and the work of personnel to identify issues or non-conformity  Oversee installations, maintenance and disposal of substances  Record and investigate incidents to determine causes  Prepare reports on occurrences and provide statistical information to upper management  Stop any unsafe acts or processes that seem dangerous or unhealthy  Conducting risk assessment and enforcing preventive measures HR Officer I Engineering Congo SARL, Pointe-Noire (Mar 2014 – Jan 2016)  Responding to internal and external HR related inquiries or requests and providing assistance  Maintaining records of personnel-related data (payroll, personal information, leaves, turnover rates) in both paper and the HR database  Ensuring all employment requirements are met  Coordinate training sessions and seminars  Perform orientations, onboarding and updating of records with new hires  Assist in ad-hoc HR projects like collection of employee feedback and appraisals  Arrange travel-related tasks and processing of expense forms  Redirecting and distributing correspondence to the appropriate person of the team Middle School English Language Teacher Ecole Privée la Forge, Pointe-Noire (Oct 2013 – Mar 2014)  Create and distribute educational content (like notes, summaries, assignments)  Present lessons in a comprehensive manner, using visual/audio means to facilitate learning  Observe and understand students’ behaviour and report  Collaborate with other teachers and parents, participating in regular meetings  Assess and record students’ progress and provide grades and feedback Information Systems Technician Cyber la Solution, Pointe-Noire (Aug 2013 – Mar 2014)  Setting up workstations with computers and necessary peripheral devices  Installing and configuring appropriate software and functions  Ensure security and privacy of networks and computer systems  Organize and schedule upgrades and maintenance  Perform troubleshooting to diagnose and repair problems  Identify computer or network equipment shortages and place orders  Checking computer hardware (HDD, mouses, keyboards) to ensure functionality Event Planner Service Culturel de l’Ambassade de France au Ghana, Kumasi (Mar 2012)  Organizing facilities and details like catering, entertainment , transportation, location, equipment, promotional material, invitee list, etc  Specify staff requirements and coordinate their activities  Proactively handle any rising issues and troubleshoot any emerging problems on the event day  Conduct pre- and post- event evaluations and report on outcomes  Propose ideas to improve provided services and event quality Head Organizer French Students Association (KNUST), Ghana (Apr 2009 – Apr 2010) HR Intern & Sales Intern Vodafone Ghana, Tema, Ghana (June 2009 – Aug 2009)  Managing correspondence and directing to appropriate personnel  Managing the sales teams  Tracking sales target, while suggesting and implementing improvements in the sales administration process Sales Representative, Cashier Trust-J Enterprise, Accra, Ghana (Aug 2007 – Oct 2008) SKILLS Attention to details Proven IT skills, especially Word and Excel processing tools Ability to adhere to deadlines Able to establish and maintain effective relationships Ability to assimilate and adapt to different environments and individuals Proven skills in Interpretation and Translation Windows OS and some Linux distributions like Ubuntu and Linux Mint Influential with perspective approach to solving abrupt situations