FELINO CALDERON III
SOFTWARE DEVELOPER
PROJECT MANAGER
PROFESSIONAL OVERVIEW
Technical Project Leader and Full-Stack Expert with 11 years of broad IT experience. Over 4 dedicated years in the
Software Development Lifecycle, specializing in application development, database management, and technical
support. Proven ability to lead development teams, manage billable projects, and drive initiatives from conception to
completion. Currently leveraging a Master's in Information System and certifications (ITIL, Lean Six Sigma) to guide
technical strategy and process optimization for high-impact freelance roles.
ACADEMIC & ADVISORY LEADERSHIP
EDUCATION
Part-time Project Advisor/Consultant (Volunteer)
Bachelor of Science in
Information Technology
Major in Mobile and Internet
Asia Pacific College
Asia Pacific College | August 2025 – Present
Guided and mentored students through the full project lifecycle of their
capstone initiatives, ensuring adherence to modern development
methodologies.
Served as a panelist for capstone defense, providing expert feedback
on project feasibility, technical execution, and strategic presentation.
WORK EXPERIENCE
Project Consultant (Head of Development)
Confidential & Co Mgmt, Holdings (Local Startup) | March 2025 – Present
Leads multiple projects concurrently as the Project Consultant,
providing high-level project management, facilitating developer
support, and serving as the key client communication link for
deliverables and status updates.
Holds the technical authority of 'Head of Development,' ensuring all
engineering efforts adhere to quality standards and strategic project
vision.
Expanded firm capabilities by designing, leading, and facilitating
corporate training bootcamps for external clients (e.g., private shipping
company).
Instructed Project-Based Learning (PBL) curriculum covering Java
Fundamentals, Advanced Database Management (MySQL), and
Frontend/Framework Development (React, HTML/CSS/JS).
Provided continuous mentorship and performance feedback to
developers and trainees via daily stand-ups and one-on-one sessions.
CERTIFICATIONS
ITIL® Foundation
Aug 2020
Lean Six Sigma - Yellow Belt
Nov 2023
Adobe Certified Professional
– ColdFusion
Oct 2022
AI Fundamentals (IBM)
May 2024
PROFESSIONAL
LEARNING PORTFOLIO
Online Portfolio (GitHub
Pages):
https://junjhun.github.io/myportfolio/
Online Learnings
Link:
https://drive.google.com/driv
e/folders/1MDo4yizQxtVM9lh
sGWW0GkTFVLkSR0ZF?usp=s
haring
WORK EXPERIENCE
SKILLS
Applications Developer (ITO - Application Development and Support)
Project Management & Process
Agile, Scrum, ITIL, Lean
Six Sigma, Incident
Mgmt, Mentorship
Tools: Jira, Trello, MS
Planner, Smart-IT
TELUS Digital Philippines | October 2021 – July 2025
Acted as the recognized 'One-Man Team' Project Prime for a highvolume Network Database Platform, single-handedly managing its
full lifecycle, database support, and change requests.
Spearheaded development and engineering efforts across multiple
mission-critical systems concurrently, including a Financial
Forecasting Platform, Wireline and Wireless systems, and highstakes network activation tools.
Consistently recognized as a Top Performer and received numerous
monthly and quarterly commendations for technical excellence,
innovation, and leadership while serving as the primary Platform
Prime.
Provided expert technical support and engineering for high-traffic
network platforms, including conducting performance/load testing
and managing network firewall requests.
Mentored interns and new developers (OJT) on complex enterprise
communication platforms, following an initial role supporting the
Enterprise Communication Platform.
Service Desk Analyst Agent (SPOC)
TELUS Digital Philippines | February 2021 – October 2021
Served as the Single Point of Contact (SPOC) for internal IT Service
Desk, troubleshooting and resolving issues across hardware, software,
and network domains.
Managed and prioritized incidents using ITIL (ITSM) practices within
the Smart-IT (BMC Remedy) ticketing system, supporting over 30
internal applications.
Received multiple performance commendations and a top performer
award for efficiency and service quality during this short tenure.
BPO Rep IV
Software Development
Back-end/Full-Stack:
Python, PHP, Java,
ColdFusion, Ruby, Kotlin,
Vanilla PHP
Front-end/UI: HTML,
CSS, JavaScript, ReactJS,
Bootstrap, Tkinter
E-commerce/CMS:
WordPress, Shopify
Data & Infrastructure
Databases: DML, DDL,
MySQL, SQL, PostgreSQL,
MS SQL, MariaDB
Cloud/Admin: GCP, AWS,
Salesforce, IP
Assignment, Network
Config, Firewall Requests
Data/AI: AI
Labeling/Annotation,
VAD, Power BI, Data
Analytics
ACHIEVEMENTS
Top Performer
TELUS Digital Philippines- (Consistent)
Client Commendations
TELUS Digital Philippines- (Consistent)
TELUS Digital Philippines | March 2016 – February 2021
Managed Order Entry Support for Multiple Dwelling Unit (MDU)
customers and internal employees, ensuring accurate application of all
promotions and discounts.
Collaborated with Business Analyst (BA) primes to correct knowledgebased documentation and align promotion details, ensuring process
integrity.
Mentored and provided knowledge transfer to junior agents,
consistently achieving top performance awards and client
commendations for quality and service delivery.
INDEPENDENT & CONTRACT ROLES
Freelance Developer | AI Annotator | Technical Administrator
Upwork | OLJ | Direct Clients | Alignerr | July 2017 – Present
Executed diverse contract roles including Technical Support
Representative (TSR), Virtual Administration (VA), and specialized
Development work, showcasing extreme adaptability and skill
variety.
Developed and managed e-commerce and business solutions
(Online Store, ERP, CRM, SCM) using WordPress, Shopify, and
Vanilla PHP for small business clients.
Provided high-precision AI Annotation and Training across
various niches, including Voice Activity Detection (VAD), technical
writing, and coding support (PHP, SQL) for data preparation.
Delivered end-to-end VA support, spanning data entry, customer
service management via ERP and CRM systems, and general
technical administration.
EARLY TECHNICAL SUPPORT HISTORY
Technical Support Representative Agent
Convergys | September 2015 – February 2016
Resolved complex L1 software and hardware issues for Dell
computers and laptops via inbound calls and email support.
Coordinated field technicians and managed scheduling, ensuring
timely resolution of hardware issues outside of remote support
scope.
Mastered technical troubleshooting under pressure, consistently
exceeding key performance indicators (KPIs) for resolution time.
Technical Support Representative Agent
Teleperformance | July 2014 – August 2015
Provided comprehensive L1 technical support for Epson printers
via inbound calls and email, focusing on hardware and peripheral
troubleshooting.
Achieved high customer satisfaction scores by efficiently walking
customers through troubleshooting steps for printer setup and
resolution.
PUBLIC SPEAKING &
ADVISORY
Resource Speaker,
Career Talk
UST (April 2022)
Ethical AI & Crisis
Management
APC (Aug 2025)
