Felicity Sipalay

Felicity Sipalay Virtual Assistant CAREER OBJECTIVE Highly organized and adaptable professional with over 3 years of Virtual Assistant experience, 7 months supporting CONTACT- clients through Get Callers, and 6 months in the BPO industry at Wipro. Proven ability to handle diverse administrative tasks, deliver excellent customer support, and contribute to efficient daily operations. Eager to secure - a part-time Virtual Assistant position with an online agency Cebu City, Philippines where I can leverage my skills to support clients and help drive business success in a flexible, remote environment EDUCATION High School Graduate DVRMNHS, Cebu City, Philippines 2015 – 2019 Senior High School Graduate Humanities & Social Science Cebu, Philippines 2019 – 2021 Bachelor of Science in Business Administration, Major in Finance (Currently Studying, First Year) University of Cebu, Philippines 2025 - Present SKILL Cold Calling & Lead Generation Customer Service Call Calendar Management Scheduling and Coordination Communication Skills AWARDS October 2024 | Medicare Specialist PROFESSIONAL EXPERIENCE Customer Service Representative (On-site) GetCallers BPO, Cebu City, Philippines January 2023 – August 2023 (7 months) Executed cold calling campaigns for industries such as Real Estate, Solar Energy, and FurryLand Services. Responded to customer inquiries about products, services, and company information. Freelancer / Virtual Assistant (Remote) Self-Employed - Work from home 2023 – 2025 (2 years) Managed daily emails, scheduled appointments via Calendly, and maintained organized client records. Handled inbound and outbound calls as a Medicare Specialist, assisting clients with inquiries, enrollment, and follow-ups. Customer Representative – WIPRO UNFI (On-site) Wipro, Cebu City, Philippines January 2025 – July 2025 (6 months) Provided customer support for UNFI through inbound calls, addressing inquiries related to orders and claims. Handled order processing, claims resolution, and transaction updates with accuracy. REFERENCES Top Broker of the Month Mikh Yusupov Ma. Elizabeth Bonhanoy June 2025 | Wipro Company EmblemHealth / CEO Getcallers / Supervisor Top Performing Agent July 2025 | Wipro Company NPS/CSAT Champ of the Month Phone: Email : +1 -- Phone: Email : - ma.elizabethpbonghanoy@ gmail.com