Felicisimo Lejarde III

Felicisimo Lejarde III -- Team Lead Cavite, Philippines More than 4 years of back-office experience in the BPO industry. Demonstrated track record of completing projects on time within the budget limits. -www.linkedin.com/in/Felicisimo-Lejarde-III WORK EXPERIENCE Team Lead Savings.com/Savoo (Coupon Site) 06/2017 – 09/2017 TaskUs SKILLS Team Leadership Quality Assurance Art of Coaching Certified Decision Making Legacy campaign, 6 years and ongoing Content Moderation Lead Generation Handling team on different markets and shifts Research and Data Analysis Adaptability Doing QA (weekly audit) Team Lead Whisper (Content Moderation) ACHIEVEMENTS 10/2014 – 06/2017 TaskUs Imus Pilot Elementary School 1st Honor Campaign lasted for 5 years, have a great relationship with the client. 1st Honor Weekly calibration, weekly knowledge drills. St. Mary Magdalene School Queue management, client reporting every 15 minutes. Handling up to 30 people. Consistent Top Team/TL. CERTIFICATES SOLAS Team Lead Touch of Modern (Online shopping) Safety of Life at Sea 06/2014 – 10/2014 TaskUs LANGUAGES Launched the campaign. Filipino Interviewing, training, training materials. Handled everything from interviews, developing process, QA, up to weekly calls to CSM/Client POC FuturePay (Online payment) 03/2014 – 05/2014 TaskUs Helped launched the campaign. Contributed in building the process. Helping with coaching and team management. Teammate/QA/POC DemandBase (Lead generation) 06/2013 – 02/2014 TaskUs Consistent top performer. Suggested a process that doubled the production. Suggested optimization of the team headcount allocation to have a better quality output. EDUCATION Bachelor of Science in Marine Transportation PMMS Las Piñas 10/2008 – 06/2011 English INTERESTS Technology Sports Video games