Felicia Adaeze Enebechi
Toronto, ON M8V3Z2-
Summary Statement
Through my commitment to excellence, passion for communication, and drive for personal and
professional growth, I have fostered strong client relationships, contributed to increased customer
satisfaction, and brought innovative solutions to my role as a Customer Service and Sales Representative. I
am confident in my ability to continue making a meaningful impact in the future by consistently striving
for excellence and embracing opportunities for improvement.
EXPERIENCE
Customer Service Sales Representative
Access Energy Concept Ltd-Lagos Nigeria
November 2018-August 2023.
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Develop professional sales presentations highlighting product features and
competitive advantages for effective demonstration.
Meet with both existing customers and prospects to understand their business needs
and recommend optimal solutions.
Maintain exceptional client satisfaction ratings by consistently delivering
outstanding service.
Generate weekly and monthly reports on sales performance, providing
recommendations to meet or exceed sales goals.
Proactively engage with customers to address inquiries, provide assistance, and
ensure a positive buying experience.
Collaborate with internal teams to streamline processes and improve overall
customer satisfaction and sales performance.
Sales Representative
Longrich Bioscience International-Lagos, Nigeria
September 2018-August 2023.
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Develop professional sales presentations and seminars to effectively showcase product
features and competitive advantages.
Generate new leads by networking and actively participating in industry events.
Utilize CRM software to efficiently manage customer accounts and track sales performance.
Provide training to team members on presenting and demonstrating product features to the
target audience.
Foster strong relationships with customers through proactive communication and excellent
service delivery.
Collaborate with cross-functional teams to ensure alignment in sales strategies and customer
service initiatives.
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EDUCATION
Advertising and Marketing Communications
Humber College Institute of Technology and Advanced Learning
September 2023 - Present
Public Administration
Federal Polytechnic Nekede - Imo State Nigeria
Nov. 2013 - Sept. 2018.
SKILLS
Technical Skills:
● MS Office Suite
● Calendly
● Google Suite
● Loom
● Zoho
● Canva
● Dialpad
● Adobe Creative Cloud
Interpersonal Skills:
● Communication
● Leadership
● Teamwork
● Time Management
● Attention to detail
● Adaptability
● Collaboration
● Problem-solving
LANGUAGE
English and Igbo
INTERESTS
Dancing, Cooking, and Traveling
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