Felicia Alexander

FELICIA ALEXANDER #35 Hakim Juman Street, Edinburgh Village, Chaguanas,-- VIRTUAL ASSISTANT ABOUT ME Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflic ng deadlines. WORK EXPERIENCE PROPERTY AFFINITY Toronto Aug 2019 - Sep 2019 DIGICEL TRINIDAD AND TOBAGO St. Clair Nov 2016 - Dec 2018 THE COPYRIGHT MUSIC ORGANIZATION OF TRINIDAD AND TOBAGO Port-Of-Spain Jul 2011 - Jan 2014 Outbound Sales Representa ve Made outbound customer calls to sell products and services. Created, maintained and updated database of customers with complete informa on and emails. Consolidated exis ng customer base while crea ng new customer base. Recorded outbound call history and customers responses in detail. Ensured customer follow-up all the me. Sent and emailed product literature, brochures, catalogs and other campaign materials. Monitored compe tors' products and services and created strategies for own product and services. Handled customers' needs and requirements. Responded to and resolved customer inquiries. Referred customers' needs to appropriate departments like sales, marke ng, administra ve or other departments. Assisted and supported sales, marke ng and other departments in handling customer requests and needs. Customer Service Representa ve Maintained a posi ve, empathe c and professional a tude toward customers at all mes. Responded promptly to customer inquiries. Communicated with customers through various channels. Acknowledged and resolved customer complaints. Thorough knowledge of goods and services. Processed orders, forms, applica ons, and requests. Kept records of customer interac ons, transac ons, comments and complaints. Communicated and coordinated with colleagues as necessary. Provided feedback on the efficiency of the customer service process. Ensured customer sa sfac on and provided professional customer support. Administra ve Assistant Answered and directed phone calls. Organized and scheduled appointments. Wrote and distributed email, correspondence memos, le ers, faxes and forms. Assisted in the prepara on of regularly scheduled reports. Developed and maintained a filing system. Provided general support to visitors' system. Acted as the point of contact for internal and external clients. Liaised with execu ve and senior administra ve assistants to handle requests and queries from senior managers. EDUCATION THE UNIVERSITY OF THE WEST INDIES St. Augus ne 2015 THE UNIVERSITY OF THE WEST INDIES St. Augus ne 2012 Bachelor of Science Historical and contemporary approaches to social and developmental psychology The roles of genes and environment within the psychology of behavior Cross-cultural psychological differences Advanced topics in cogni ve psychology Methods of quan ta ve and qualita ve research Undergraduate Abnormal psychology Experimental psychology Percep on and sensa on Psychology sta s cs Research methods Social psychology SKILLS SALES COMPUTER LITERATE PRODUCT AND SERVICE KNOWLEDGE CUSTOMER SERVICE CRM SYSTEMS PROBLEM RESOLUTION REPORTING COLD CALLING MULTI-TASK MANAGEMENT TIME MANAGEMENT SKILLS QUICK LEARNER FILE/RECORDS MAINTENANCE LEAD GENERATION PROSPECTING AND NETWORKING SKILLS CREATIVE PROBLEM SOLVING CUSTOMER SATISFACTION CUSTOMER NEEDS ASSESSMENT LEAD DEVELOPMENT HOBBIES COOKING, DANCING, LISTENING TO MUSIC, WATCHING MOVIES, AND DOING MY DAUGHTER'S HAIR.