FELICE KENT BLANCAFLOR
Customer Service Specialist /
Social Media Manager
PROFILE
SANTA ROSA CITY, LAGUNA
Ensuring that a customer is satisfied is a
passion that I never thought I would have. As a
Customer Service Specialist, I see hard
customers as a challenge and I enjoy turning
them around to be happy and well-cared
clients. This easily translates and blended in
perfectly with my other skill-sets as a Social
Media Manager.
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WWW.FACEBOOK.COM/FELICE.BLANCAFLOR
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SKILLS
EXPERTISE
EMAIL, PHONE AND CHAT SUPPORT
CUSTOMER SERVICE
COMMUNICATIONS
SOCIAL MEDIA
SOCIAL MEDIA MANAGEMENT
REPUTATION MANAGEMENT
TECH LITERATE
ENGAGEMENT
EDUCATION
2 Years Undergraduate
in Information Technology
Malayan Colleges Laguna
PLANNING/SCHEDULING
EXPERIENCE
VIRTUAL ASSISTANT / SOCIAL MEDIA MANAGER
Handles Social Media Account for one of the Agency's clients.
Content Scheduling/Posting and making sure that content is posted at the specified time.
Engage with comments and reach out to targeted audience to promote client's service.
CUSTOMER LOYALTY SPECIALIST FOR REPUTATION
MANAGEMENT
Assist customers inquiries and concerns from client's social media accounts and emails.
Utilizes Salesforce and Social Studio to perform tasks such as processing product replacements,
refunds, processing return labels, verifying warranty eligibility and many more.
CUSTOMER SERVICE REPRESENTATIVE
Provides phone support for company's telco account which is one of the largest companies in the US.
Can assist customers on multiple products such as Wireless, Cable TV and Internet and was trained for
Billing, Sales and Basic Tech troubleshooting.
Due to expertise with the product, I was tasked to assist new agents when support is lacking and was
allowed to take supervisor calls if no team leads are available.
EB AGENCY
SEP 2019
PRESENT
BALSAM
BRANDS
SEP 2019
DEC 2019
IQOR
OCT 2017
DEC 2019
