Felic Quarcoopome Jnr.

As a pharmacy technician with experience in both hospital and community settings, I have developed strong professional skills in medication management, customer service, and leadership. In the hospital environment, I was responsible for dispensing medications accurately, assisting in the preparation of IV infusions, and ensuring prescriptions were filled according to established protocols. Working closely with pharmacists, nurses, and doctors, I supported clinical teams by maintaining accurate patient medication records and ensuring the timely delivery of essential drugs to various wards. This required strong attention to detail, organizational skills, and the ability to work under pressure in a fast-paced setting where accuracy could directly impact patient safety.

In my role as an in-charge pharmacy technician, I took on leadership responsibilities such as supervising staff, coordinating workflow, and monitoring stock levels to prevent shortages. I ensured that medications were stored appropriately, expiration dates checked regularly, and inventory records maintained. Additionally, I was involved in training new staff and mentoring junior colleagues to maintain high professional standards. My ability to manage and delegate tasks effectively contributed to smooth pharmacy operations and improved efficiency in service delivery.

In the community pharmacy setting, my role expanded to include direct interaction with customers and patients. I provided medication counseling, explained dosages and possible side effects, and addressed customer concerns with empathy and professionalism. Understanding that community pharmacies often serve as the first point of contact for healthcare, I prioritized building trust and delivering excellent customer service. This meant being approachable, patient, and attentive to individual needs while also maintaining confidentiality and professionalism.

As an in-charge in the community setting, I balanced customer service with managerial duties such as stock ordering, sales monitoring, and ensuring compliance with regulatory requirements. I was often the point of reference for both staff and customers, handling complaints, resolving issues, and ensuring that every client left satisfied with the service provided. This dual responsibility enhanced my problem-solving skills, communication abilities, and leadership qualities.

Overall, my experience as a pharmacy technician in both hospital and community settings has shaped me into a well-rounded professional with strong technical knowledge, leadership capability, and a customer-focused approach. I am confident in my ability to manage pharmacy operations effectively while also ensuring patients and customers receive the best possible care and support.