FELAM JOY PISCOS

WORK EXPERIENCE Shopify Virtual Assistant | CSR | Social Media Manager | Felam Joy Piscos VIRTUAL ASSISTANT | CUSTOMER SERVICE | SOCIAL MEDIA MANAGER | PERSONAL BACKGROUND I am a freelancer with a year of experience in Ecommerce, and social media management and marketing,. 3 years of experience in BPO and both in customer service. I am dedicated and committed to providing quality services and client satisfaction. CORE STRENGTHS - General Virtual Assistance - Customer Service - Social Media Management and Marketing - E-commerce - Administrative Support RECENT PROJECTS -Ecommerce Website: https:www.inspiredbymascary.com Social Media Management: https://www.instagram.com/inspiredbymascary/?hl=en https://twitter.com/ByMascary https://www.youtube.com/channel/UC7DSKEowwVjS 0adN1Q0CS2Q CONTACT DETAILS Cell: - Skype: live:cid.594125f-ca Email:-Website: www.virtualbox.space Inspired Partners Group Home Construction 2018 - 2019 - Manage and track eCommerce Shopify metrics and KPIs. - Daily management of content and marketing across all social media sites. - Create engaging, next level content that drives brand development and customer conversion rates. - Monitor daily stats and revenue - Set up a monthly and quarterly goal - Product research - Product listings on Shopify store - Basic photo editing, the correct image that is not watermarked. - Upload products on Shopify. - Edit titles and descriptions to make readable and SEO friendly. - Set up collections and basic menus. - Monitor slow-moving products and drive them to best-selling products - Communicating with suppliers for the fast-moving and available products - Answers customer inquiries via phone, email and chat. - Order fulfillment - Writing and editing content. - Designing web page layout: color scheme, pictures, videos and etc. - Determining technical requirements. - Updating websites. - Creating backup files. Customer Service Specialist Sutherland Global Services 2015 - 2017 - Ensured superior customer experience by addressing customer concerns, demonstrating - Empathy and resolving problems on the spot. - Directed calls to appropriate individuals and departments. - Contacted members to follow up a callback for escalated issues. Customer Service Specialist Transcom Worldwide Philippines 2008 - 2009 - Provided on-call support for critical issues. - Identified and solved technical issues with a variety of diagnostic tools. PREVIOUS EDUCATION Mindanao University of Science and Technolo󿵋 BS in Food Trades- MY INTERESTS - Traveling - Movies - Music - Karaoke - Shopping - Word Search