FEL JEAN
TEH
VIRTUAL ASSISTANT
1Deca Homes Tacunan, Philippines
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Hello! I'm a reliable virtual assistant who
loves to help entrepreneurs manage
their businesses while they manage their
personal life.
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EDUCATION
Ramon Magsaysay Memorial
Colleges
EXPERIENCE
Customer Support Representative
Medical Transcription | 2019
EXPERTISE
Global Fitness and Leisure Pty Ltd. l 2021 - 2023
Handling client’s orders, cancellations and
responding to billing inquiries through calls
and emails.
Prepare customer spreadsheets and keep
online records
Responding to emails and phone calls
Keeping accurate and up-to-date records of
incoming and sold stocks/products of the
company.
Social Media Content Evaluator l AI
Contributor
Appen Ltd. l 2020 - 2023
Efficiently review content cases considering
both the platform’s policies and user needs.
Conducting market research, gather and
analyzes data to understand customer
preferences.
Social Media Management
Graphic Design
Organizational Skills
Project Management
Customer Service
REFERENCE
Lyra Morcillos
Global Fitness and Leisure Pty Ltd.
Team Leader
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ADDITIONAL WORK
EXPERIENCE
Amazon Product Researcher and
Customer Support
Freelance
Finding reliable suppliers or manufacturers for
the selected products to ensure quality and
costeffectiveness.
Finding specific categories or niches that
have less competition but a high demand,
allowing for greater profitability.
Responding to emails and phone calls
Online ESL/ IELTS/TOEFL Instructor
eSuccess Incorporated l 2017 - 2020
Team up with students to set achievable goals
for their IELTS & TOEFL scores based on their
educational or immigration requirements.
Provide instruction and practice exercises to
enhance grammar, vocabulary, pronunciation,
and overall language proficiency
Administer practice IELTS tests to simulate
exam conditions and evaluate students'
progress over time.
Online ESL Teacher/ Team Leader
iCan English Online Ltd. / Speak 119 l 2010 - 2016
Conduct online classes using Skype or Zoom
and other digital resources to deliver lessons
in reading, writing, speaking, and listening
skills.
Evaluate students' current English language
skills through diagnostic tests and assessments
to identify strengths and areas for
improvement.
Customer and Technical Support
Sutherland Global Services l 2008 -2010
Diagnosing and troubleshoot problems
reported by customers then provide precise
solution and step by step action to resolve the
concern.
