Fel Amor Aldep

I bring over 12 years of solid BPO experience across customer service, technical support, and billing—plus proven leadership as a Subject Matter Expert and Team Lead. I’ve worked with major outsourcing companies like Alorica, TechMahindra, Convergys, and ePerformax, handling high-pressure accounts and mentoring teams to hit KPIs and improve performance.

I specialize in roles that demand strong communication, reliability, and multitasking—such as cold calling, appointment setting, admin support, and virtual assistant work. I know how to manage CRMs, calendars, follow-ups, and customer interactions with professionalism and efficiency.

With a degree in Computer Science, I’m also tech-savvy and a quick learner—comfortable using platforms like Google Workspace, HubSpot, Zoom, and VoIP dialers. I work well independently, adapt fast, and never back down from a challenge. I don't just complete tasks—I improve systems and help businesses grow.

If you need someone dependable, detail-oriented, and experienced who can hit the ground running, I’m the right fit.