Federico Ubeda Abregu

FEDERICO ÚBEDA ABREGÚ MICROSOFT 365 SPECIALIST & TEAM LEAD PROFILE CONTACT --Banfield, Buenos Aires, Argentina federicoubedaabregu SKILLS Microsoft Exchange Microsoft 365 Administration Sharepoint Administration Power BI Administration Powershell Team Leading Effective Communication Critical Thinking Cloud Administration Proofpoint Administration LANGUAGES English (Advanced) Portuguese (Basic) Spanish (Native) I'm a Microsoft 365 Specialist with almost 7 years of expertise, focused on Microsoft Exchange, Sharepoint, OneDrive and Power BI administration. Whilst working at a Multi-national company, I quickly rose from junior analyst to team lead. My roles demanded technical analysis, planning, design, testing and implementation skills for different Microsoft 365 projects in a big environment, and also demanded several soft skills for managing teams. I possess high-level technical skills and ability to navigate complexity for teams in need of superior Microsoft 365 expertise. WORK EXPERIENCE Accenture Microsoft 365/Exchange Engineer February 2019 - May 2025 March 2023 - May 2025 Served as the primary escalation point (Tier 4) for critical Microsoft 365 and Exchange issues across the Americas, resolving high-impact technical problems and guiding root-cause analysis. Led Microsoft 365 Message Center operations, planning and deploying feature updates and changes for over 800,000 users, ensuring seamless integration and minimal disruption. Provided technical and career mentorship to engineers and administrators across the Americas time zone, enhancing team capability and knowledge transfer. Architected infrastructure solutions for end-user services with a focus on Microsoft technologies, including Exchange, Intune, and M365 integrations. Acted as a strategic advisor to leadership, contributing to the technology roadmap and long-term service strategy. Managed email security via Proofpoint, including policy tuning and incident response. Administered and troubleshot Entra ID / Azure AD, Conditional Access Policies, Sign-in / Audit logs, API permissions and hybrid identity configurations. Specialized in Microsoft Purview, Defender for O365, and MDM (Outlook Mobile, Intune). Developed and maintained PowerShell scripts to automate administrative tasks and improve operational efficiency. Maintained Exchange Server 2016/2019 for correct SMTP enablement and functioning, vulnerability remediation and performance monitoring. Collaborated on staffing and project planning, ensuring resources aligned with strategic goals. CERTIFICATIONS ITIL Foundation in IT Service Management IGCSE (International General Certificate of Secondary Education) FCE (First Certificate in English) Entry Level and Level 1 Certificate in ESOL International (Trinity College London) Power BI/MS Fabric Engineer Team Lead Sept 2024 - May 2025 Served as Platform and Service Owner for Power BI and Microsoft Fabric, overseeing end-to-end management of licensing, cost optimization, governance, infrastructure design, and enterprise-wide deployment. Led a Tier 4 Engineering team of two specialized engineers, providing mentorship, project coordination, and technical guidance. Acted as a strategic advisor to executive leadership, shaping the technology roadmap and aligning platform evolution with organizational goals. Designed and implemented scalable Power BI infrastructure, ensuring high availability, compliance, and integration with Microsoft Fabric. Built internal best practices around cost control, platform governance, and user enablement, improving service adoption and operational efficiency. Microsoft 365 Administrator August 2020 - March 2023 Provided Tier 2 support for Exchange, SharePoint, OneDrive, Power Platform, and other Microsoft 365 services, ensuring fast resolution of incidents and service requests. Handled incident, change, and request management using ServiceNow, maintaining SLAs and minimizing service disruption. Collaborated with cross-functional teams to troubleshoot complex, highpriority issues, including support for executive leadership and time-sensitive escalations. Maintained operational reliability of M365 environments through careful coordination with Tier 3/Tier 4 engineering teams. Microsoft 365 Administrator for external client August 2019 - December 2021 Administered the full Microsoft 365 suite (including MS Teams, Skype for Business, and Azure AD) for a major Brazilian client, supporting a multilingual user base. Managed and maintained a hybrid Exchange Server 2010 environment, including mail flow, coexistence, and legacy server configuration. Delivered support and configuration across all M365 services, ensuring stability, compliance, and integration across platforms. Contributed to seamless service delivery through cross-cultural communication, technical adaptability, and proactive collaboration with client-side IT teams. Microsoft 365 Junior Analyst February 2019 - August 2019 Worked reassigning Incidents and creating Change requests for the Microsoft 365 and SkypefB/MS Teams teams, being in touch with most technologies acquiring basic knowledge. I worked on and created several Excel reports and learned how to automate these using Windows Powershell scripts. FEDERICO ÚBEDA ABREGÚ EDUCATION Bachelor of Information Technology Management 2025 - Present UADE Systems Engineering Management UADE 2018 - 2021 (Unfinished) Bachelor's degree in “Natural Science” Balmoral College - Secondary School 2010 - 2015