Febie Joy Somgod
VIRTUAL ASSISTANT
SCHOOLS ATTENDED
COTABATO FOUNDATION COLLEGE OF
SCIENCE & TECHNOLOGY
EXECUTIVE SUMMARY
A meticulous professional with
well-versed in providing quality
administrative and customer
service support through effectively
handling remote office procedures
and calls. Effectively able to meet
set deadlines and process
information through well-honed
research skills.
SKILLS AND EXPERTISE
E-mail handling
Calendar & Meeting Scheduling
Research, Data Collection and Data
Entry
SMM (scheduling posts)
Website post management
Customer Support
Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides
MS Office (Word, Excel, PowerPoint,
Outlook)
Other administrative support.
CONTACT ME AT:--
live:.cid.99f8b14ab5102cbb
Address: Guerrero St. Brgy 24-c,
Davao City
BSES - MATH | JUNE 2015- MAY 2019
Knowledge in teaching secondary student.
classroom management.
deep knowledge in specialization subject (Math).
ICT COLLEGE
Basic Computer Literacy | FEBRUARY 26MARCH 8, 2022
intensive training in using software tools such as
Microsoft word, excel, PowerPoint, access and
publisher
WORK EXPERIENCED
COLD CALLING AGENT
SixEleven Global Services (November 2019 October 2020)
Excellent communication skills
Active listening ability
Strong persuasion and negotiation skills
Ability to handle objections calmly and confidently
Empathy and understanding of customer needs
Time management and organization
Resilience and persistence
Confidence in presenting information and offers
Adaptability and flexibility in conversations
Proficiency in using CRM software and other tools
WORK EXPERIENCED
CUSTOMER SERVICE ASSOCIATE (Walmart & Amazon)
iQor (March 2021-January 2024)
Excellent communication skills, both verbal and written along with Empathy and patience in
dealing with customers.
Have strong problem-solving ability and product/service knowledge
adept at identifying and resolving customer issues effectively and efficiently.
deep understanding of the company's products or services to provide accurate information,
answer customer queries, and offer solutions that align with what the company offers.
I adapt my communication style, tone, and approach based on the customer I'm interacting
with. This includes being empathetic with distressed customers, patient with those who require
more assistance, and concise with those who prefer brevity.
I maintain a positive and professional demeanor regardless of the situation or the customer's
attitude. This includes being courteous, respectful, and maintaining a helpful attitude
throughout the interaction.
LEAD GENERATION SPECIALIST
FullCircles Placements (November 2023 - April 2024)
Search for leads on LinkedIn and Indeed.
Compile the leads on Google Sheets, including company name, location, and point of contact
for each lead.
Use provided email templates but customize them to suit the specific niche.
Ensure emails are precise and tailored to address the needs and interests of the leads in the
niche.
Send the emails to the compiled list of leads, maintaining professionalism and relevance in
communication.
VIRTUAL ASSISTANT CERTIFIED TRAINING
SOCIAL MEDIA MANAGEMENT:
Developed proficiency in social media management strategies, including
content creation, scheduling, engagement, and analytics assessment.
GRAPHIC AND VIDEO CREATION USING CANVA:
Acquired skills in graphic and video design using Canva, including creating
visually appealing content for various platforms and purposes.
DATA ENTRY:
Demonstrated expertise in accurate and efficient data entry techniques,
ensuring the integrity and organization of information.
VIRTUAL ASSISTANT CERTIFIED TRAINING
PROJECT MANAGEMENT:
Learned project management principles and techniques, including task
organization, timeline management, and coordination with team members.
CALENDAR MANAGEMENT:
Mastered calendar management practices, including scheduling appointments,
coordinating meetings, and organizing events to optimize time efficiency.
MY CERTIFICATE
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