FEBELYN ORNIDO
PROJECT MANAGER
MULTI-SKILLED VIRTUAL ASSISTANT
About Me
Eleven years of expertise in
executive support, digital
services, social media
management, appointment
scheduling, and customer
service. A track record of
excellence in providing
outstanding support and
increasing operational
efficiency in diverse roles.
Expertise
Project Management
Data Analysis
Social Media Management
Time and Calendar
Management
Leadership
Problem Solving
Contact--
Quezon City, Philippines
References
Liz Cachuela
Edwards and Sons Roofing/COO
Phone: -
Email :-
Alexander Aguinaldo
Smart VAs/Senior Project Leader
Phone: -
Email :-
Education
BS in Accountancy
BS in Computer Science
National University Philippines
University of the Philippines - Diliman
2022 - Present
- (Undergrad)
Member of NU Junior Philippine
Institute of Accountants (NU-JPIA)
Member of UP Circle of Engineering
Students (UP CrESt)
Experience
Senior Project Manager | Executive Assistant to the CEO
WashTone Media, LLC | Feb 2024 - Jun 2024
Responsible for managing the CEO’s inbox and calendar, responding to
messages and booking appointments. Also, leading the major projects as the
Senior Project Manager, responsible for delegating tasks, monitoring
progress and making sure that the goals are met.
Executive Virtual Assistant
Edwards and Sons Roofing | Dec 2022 - May 2023
Receiving customer phone calls and assisting them with their inquiries.
Setting up appointments for roofing inspections.
Maintaining the client’s calendar and sending appointment reminders.
Creating and posting social media contents on the company’s Facebook
page and Google My Business.
PROJECT Manager/Team leader
SmartVAs | Dec 2021 - Oct 2022
Managing multiple projects of different niches simultaneously while
leading a team of Virtual Assistants.
Setting clear team goals and KPIs to help the team achieve client/task
goals.
Managing and monitoring day-to-day team operation and performance
and generating reports based on the metrics.
Setting clear team goals and KPIs to help the team achieve client/task
goals.
Delegating tasks and setting project deadlines in coordination with the
clients.
Providing bi-monthly VA performance evaluations and
communicating their performance
Experience
Virtual Assistant
SmartVAs | Jan 2020 - Dec 2021
Generating leads, research, data gathering, and compilation
Creating monthly sales report
Various admin tasks and file management
Audio and Video Editing
Creating Podcast Social Media graphics
Skills Summary
Project Management
Research and Data Entry
Social Media Management
Audio and Video Editing
Administrative Skills
Customer Service
Appointment Setting
Email Management
Graphic Design
Lead Generation
Shopify Order Processing
Shopify Website
Management
DEAR Inventory
Appointment Setter
Next Solar Inc. | Oct 2019 - Dec 2019
Calling customers to inquire about their solar energy system and setting
up an appointment with our Energy Experts.
Gathering additional customer information that will be beneficial for
closing the sale
Updating the customers’ information in the customer relationship
management tool.
Executive Virtual Assistant
Good Things in Life | Mar 2019 - Dec 2020
Publishing weekly podcasts on multiple platforms
Updating blog posts and sharing in social media
Creating, curating, and managing all published social media content
(images, video, written and audio/podcast)
Transcribing podcasts
Preparing and sending out e-mail newsletters
Appointment Setter
Rojo Ranna LLC | Mar 2019 - Jun 2019
Calling customers to inquire about their solar energy system and setting
up an appointment with our Energy Experts.
Gathering additional customer information that will be beneficial for
closing the sale
Updating the customers’ information in the customer relationship
management tool.
Power BI
Purchase Order and Bill
of Lading Processing
WordPress Website Design
Customer Service Representative
Teleperformance Inc. | Aug 2017 - Dec 2018
VXI Global Holdings B.V. | Oct 2016 - Jan 2017
Receiving inbound calls from American customers and providing worldclass customer service.
Assisting customers with their billing inquiries, disputes, and complaints.
Troubleshooting minor technical concerns.
Routing calls to the correct department.
Updating old plans with the latest plans and up-selling products.
