Fearniel Joseph Gemelo Pepito

I am a motivated and detail-oriented Virtual Assistant and Customer Support Specialist with experience in chat and customer service support across e-commerce, cryptocurrency, and healthcare-related accounts. I have handled customer inquiries through live chat, assisted with refunds for delayed or undelivered orders, guided customers in product selection and order placement, and resolved technical and transaction-related concerns efficiently.

I am skilled in customer communication, chat support, multitasking, time management, and troubleshooting, with working knowledge of Excel, Google Calendar, Zoom, and other productivity tools. I am highly trainable, performance-driven, and consistently strive to exceed service metrics while maintaining a positive customer experience.

I communicate fluently in English, Tagalog, and Cebuano, allowing me to support diverse customers effectively. With a strong eagerness to learn and adapt, I am committed to providing reliable virtual assistance and high-quality customer support to help businesses operate smoothly.