Fe Laxmi Gonzales

I have 18+ years' experience in customer relationship and account management. I am a Team-player and an enthusiastic go-getter, an effective leader who can optimize production and streamline operation. I started as an agent in a pioneering call center in the Philippines last 2003 and I became a Subject Matter Expert, promoted to the Trainer post, then I was transferred to Operations as a Team Leader for 6 years and promoted again to an Account Manager position. I also have a year experience as a Customer Service/ Virtual Assistant in Amazon. I can easily adapt to changes and new situations. I can manage new tasks effectively.