Fe Joeriz Ferranco

Fe Joeriz Villaster Ferranco San Mateo Village, BARANGAY BANAGO, BACOLOD CITY Mobile No- email:-CAREER OBJECTIVES Desire a Home Based position. To work a company offering excellent organizational skills, deep insight into business procedures and strategies and exceptional communication skills, aimed at providing logistically correct support to clients. WORK EXPERIENCE JUNE 2008 – JANUARY 2016 INBOUND/OUTBOUND/BACK OFFICE REPRESENTATIVE SITEL PHILIPPINES Eton Cyberpod - Ortigas (Corinthian) Ortigas Avenue cor. EDSA Quezon City JOB DESCRIPTION Took inbound and outbound calls dealing with customer concerns about products, services, and exceeds customer’s satisfaction. Had been a Back Office Agent as well processing frontlines Queries concerning order entry and installation process. MARCH 2016 to Feb 2018 Technical Support Associate CONVERGYS Bacolod City, Negros Occidental JOB DESCRIPTION Offered technical support to clients who has difficulties fixing their internet connection and walk customers through the installation process MAJOR QUALIFICATION Possesses good oral and written communication skills and can do multi-tasking or navigate tools at the same time. Flexible to work all hours. ACADEMIC BACKGROUND College 2002 - 2007 Northern Negros State College of Science and Technology Sagay City, Negros Occidental Secondary 1998 – 2002 Sagay National High School Sagay City, Negros Occidental Primary Jose B. Puey Elementary School Sagay City, Negros Occidental 1992 – 1998 PERSONAL INFORMATION Date of Birth Place of Birth Age Civil Status Religion Nationality Height : : : : : : : 14 May 1985 Sagay City, Negros Occidental 32 Married Roman Catholic Filipino 5 ft REFERENCES: Michael Notarte Team Leader Convergys Bacolod- Romie Lou Araiz Team Leader Convergys Bacolod- Ma Adora Uy Team Leader Convergys Bacolod-