Name: FE ESPINOSA PATRICIO
Contact Numbers: -
Skype: fepatricio19
Email Address:-Provincial Address: 301 Merza St. Pob. South Sta Cruz, Zambales,
Philippines 2213
Baguio Address: 120 Purok Magsaysay, Loakan Rd., Baguio City,
Philippines 2600
Work History
Position: Customer Service Representative
Responsibilities:
Handles billing questions and handles difficult objections from customer of Directv, US based Satellite Tv provider.
Assists customer on basic trouble shooting for basic tv errors
Mediates between buyers and sellers regarding cases, educate them the proper way of filing and follow up on cases for eBay North America.
Duration: August 2013 – Present
Company: Convergys Philippines Baguio
Location: Camp John Hay Special Economic Zone, Baguio City, Philippines
Position: Customer Service Representative
Responsibilities:
General Reservations for Hawaiian Airline
Providing general information regarding reservation, flight information and other concerns related to the business.
Assists caller with their navigational needs on the official website of Hawaiian Airlines.
Manually booking reservation due to website error.
Assists callers regarding schedule changes initiated by the airlines and or the passengers.
Issue tickets for new reservations and also reissue tickets for changes on reservations.
Handles calls from priority callers or elite members, the frequent travelers, on concerns ranging from general reservation and information, on changes and ticketing to managing their frequent flyer points.
Cross trained to other line of business such as web support department, ticketing department and Hawaiian Miles Service Center.
Duration: November 2009 – July 2013
Line of Business: November 2009 – June 2010 - General Reservations Agent
July 2010 – September 2010 - Web Support Agent
October 2010 – present - Pualani Agent (Specialized Desk)
Account: Hawaiian Airlines
Company: Sitel Philippines Baguio Site 1
Location: BCEZ Loakan Road., Baguio City, Philippines
Position: Management Trainee
Responsibilities:
Supervises front counter crews on providing customer service.
Supervises dining area crew and the cleanliness and organization of facilities outside and inside the store.
Manages front counter, dining area and kitchen crew breaks and the front counter fund
Handles customer complaints regarding services, facilities and food and others
Walks through the whole store to ensure quality service are given by the store staff and cleanliness is observed by everyone at all times.
Checks inventory of food stocks in the kitchen area to ensure there is enough raw material to be cooked and lessen the percentage of waste raw and cooked food.
Closes the sales for the day and reports any monetary discrepancies and provide proper sanction.
Duration: October 2008 – January 2009
Company: McDonalds (MFC Enterprise)
Location: Olongapo City, Zambales, Philippines
Position: Human Resources Assistant
Responsibilities:
Handles recruitment processes from administrating tests, interview to orientation of new hires.
Contacts different sources for job postings such as DOLE, SBMA Recruitment Department, different schools and actively participates in different job fairs with in Region III.
Handles employee relations focused on disciplinary actions and counseling.
Creates memo for different disciplinary actions.
Maintains active and archive 201 files of employees.
Assists on the annual appraisal of all direct hire employees.
Handles third party hiring or agency hiring for contractual employment that includes screening of resume and interview as well as company policy orientation.
Duration: September 2006 – September 2008
Company: Sanyo Denki Philippines Incorporated
Location: Subic Bay Metropolitan Authority, Olongapo City, Zambales, Philippines
Position: Section – In-Charge
Responsibilities:
Supervises the proper opening procedures and closing of the day sale and procedures are followed.
Manages staffing by creating the schedule of all the staff on a monthly basis and manages the break of all the staff.
Supervises deliveries of stocks to ensure actual delivered stocks are in accordance with the purchase ordered.
Supervises the annual inventory and to create precautionary actions to lessen the percentage of lost and damage items monthly and annually.
Duration: May 2005 – September 2006
Company: Expressions (Sunshine Supermart Incorporated)
Location: Abanao St., Baguio City, Philippines
Highest Educational Attainment
Degree: Bachelor of Science in Psychology
Date Graduated: March 2005
Educational Institution: Saint Louis University
Location: Bonifacio St., Baguio City, Philippines
Qualifications
Managerial Skills
Good interpersonal skills
Good communication skills
Computer literate
Advance human resources skills
Good customer relation skills
