Fayyaz Merchant

Fayyaz Merchant | CAPM | SSM- |-| https://www.linkedin.com/in/fayyaz-merchant/ Profile: Results-driven IT Manager with 14 years of experience in overseeing IT operations, managing projects, and implementing innovative solutions to enhance efficiency and productivity. Skilled in leading cross-functional teams, developing strategies, and aligning technology initiatives with business goals. Seeking a challenging role to leverage expertise in driving IT initiatives and contributing to organizational growth. WORK EXPERIENCE Ventura County Adult Day Health Care IT Systems Manager January 2010 – Present Led cross-functional team to deliver successful informatics solutions, including reports and dashboards, resulting in improved data analysis and decision-making. Provided comprehensive IT support both in person and remotely, promptly addressing hardware, software, and network issues to minimize downtime. Delivered high-quality Application Development projects, resulting in 20% increase in customer engagement and 10% reduction in project costs. Successfully migrated data to enterprise storage solutions, facilitating seamless transitions and leveraging resources for improved accessibility, scalability and monitoring. Constellation Duo Chief Operation Officer/IT Operations Director January 2009 – Present Developed and implemented new strategies and policies to maintain long-term business objectives and provide strong and sustainable organizational leadership Hired and managed employees to maximize productivity while training staff on best practices and protocols Monitored internal controls, prepared reports, and collaborated with departments to develop and implement policies, leading to 100% compliance with regulations. Ensured timely completion of projects by coordinating and monitoring progress, saving 15% of the project timeline. Oversaw project documentation and service contracts, meeting tight deadlines, resulting in improved efficiency and substantial cost savings. Jubilee Monuments Corp Scrum Master/Agile Coach January 2018 – Present Volunteer Coached three cross-functional teams in agile methodology, resulting in a 20% average increase in velocity per sprint. Conducted evaluations of training performance to ensure alignment and consistency. Provided critical communications and leadership to cohesive team, resulting in 100% on-time delivery and 5 years of management experience Project Manager/TrainerJanuary 2015 – Jan 2018 Volunteer Led Implementation of 6-day summer camps across 7 regions in the United States, accommodating 1500 participants and 780 Counselors, Guides, and Staff (CGS) annually, spanning 13 camps. Recruited and trained 780 Counselors, Guides, and Staff annually in leadership skills, encompassing communication, conflict management, decision-making, operations, emotional intelligence, and program management Utilized expertise in project management and made recommendations for continual improvements, resulting in a 15% increase in project success metrics. Aga Khan Council for United States West Program Executive January 2009 – January 2016 Volunteer Delivered precise presentations to project stakeholders, resulting in a 15% increase in project success rate and team management efficiency. Devised tools and benchmarks to enhance team performance and monitor production efficiency, fostering continuous improvement within the project. Improved project plans and business requirements by recommending best practices and methodologies, resulting in successful project delivery and enhanced data solutions. CERTIFICATIONS Certified SAFe 6 Scrum Master Scaled Agile 02/2024 - 02/2025 Certified Associated in Project Management PMI 10/2023 - 10/2026 EDUCATION Santa Monica College 2005 – 2007 LANGUAGES Urdu, Hindi, Spanish SKILLS Asana, Atlassian, Business Goals, Cloud Storage, Coaching Process, Company Policy, Comprehensive, Computer Hardware, Consistent, Continual Improvement Process, Creativity, Cross Functional Skills, Data Protection, Facilitate, Facilitated Communication, Financial Management, Internal Control, Interpersonal Communication, Leadership, Jira, MS Office, Network Infrastructure, Online Learning, Process Improvement, Project Development, Productivity, Project Management, Risk Management, Salesforce, Scalability, Scrum Methodology, Skill Development, Strategic Leadership, Team Performance Optimization, Troubleshooting