Fay Sanders

Fay Sanders Customer Service Representative | Virtual Assistant-+234) -Lagos, Nigeria Profile Summary A well-seasoned sales representative and real estate acquisitions expert with three years of experience in roles such as Cold Calling and Chat/Phone/Email Support. Proficient in lead generation, client relationship management, and sales strategies for business expansion. Confident in calculating comparables and ARV to provide accurate real estate evaluations. Seeking to leverage exceptional communication and analytical skills to drive team success. Experience Real Home ScoopNov 2023 - Sept 2024 / Remote,USA Acquisitions VA Confidently calculated comparables and after-repair values (ARVs) to present tailored property offers. Conducted outbound calls to property sellers, understanding their unique situations and offering suitable real estate solutions. Evaluated seller leads by assessing property conditions, timelines, and financial goals to provide customized offers. Scheduled and managed follow-ups to ensure contracts were finalized efficiently and transparently. Leveraged advanced sales techniques, including personality profiling, to build strong rapport and optimize negotiations. Guided sellers through a structured decision-making process, ensuring clarity and satisfaction. Consistently exceeded sales goals by closing a minimum of two contracts monthly through empathetic sales approaches. Maintained meticulous records in CRM systems, tracking progress and refining strategies based on data insights. Specialty Life InsuranceDec 2022 - Oct 2023 / Remote, USA Customer Service Representative Addressed client inquiries and concerns with tailored solutions, ensuring exceptional service. Enhanced client relationships through efficient communication and timely resolutions. Regularly updated product knowledge to provide accurate and comprehensive support. Maintained detailed records of client interactions for improved service continuity. Collaborated with team members to achieve and maintain a 95% customer satisfaction rate. Specialty Life InsuranceAug 2022 - Dec 2022 / Remote, USA Sales Representative Conducted targeted client outreach, building a strong network of prospects. Matched clients with suitable insurance policies through thorough needs assessments. Clearly articulated policy benefits, fostering informed decisions and trust. Secured favorable outcomes by negotiating terms and resolving client concerns. Consistently achieved and surpassed sales targets, contributing to team success. Education Bachelor of Science: Marketing University of Lagos, Lagos, Nigeria 2015 - 2019 Certifications Digital Marketing Microsoft Excel System Administration Certificate Education Real Estate Acquisitions Lead Management Customer Service B2C & B2B Sales Zendesk Detail-oriented Effective Communication Problem Solving Critical Thinking Microsoft Office CRM Software Time Management Team Player Organizational Skills Data Analysis Accomplishments Developed a streamlined process for evaluating comparables and ARV, enhancing accuracy and decision-making speed. Played a pivotal role in driving a 25% increase in contract closures by employing innovative sales strategies. Implemented tools to improve client communication, resulting in a 20% boost in customer satisfaction. Recognized for exceptional lead qualification techniques, contributing to team success and exceeding monthly goals. Consistently achieved top performance metrics, earning "Employee of the Month" awards on multiple occasions. Enhanced customer retention rates through proactive service and relationship management efforts.