Favour Ucheakonam

Ucheakonam Favour Chimnecherem Road 1, House 5, Bogije, Divine estate, Ibeju lekki, Lagos- |- Objective Dedicated and customer-focused professional seeking a Customer Service Representative role where I can leverage my strong communication skills, problem-solving abilities, and diverse experience in client engagement and record management to enhance customer satisfaction and contribute to organizational success. Social Media LinkedIn: Favour Ucheakonam Experience Flourish Hall International School Dec 2020 - June 2022 Account Officer Maintained detailed records of school fees, including payments and outstanding balances, ensuring accurate financial documentation. Communicated effectively with parents via phone calls and in-person meetings to provide updates, reminders, and important school information. Served as the main point of contact for parents seeking information about fees, programs, and general school policies. Collaborated with the school director to streamline communication processes and ensure parent satisfaction. TEDxAAUEkpoma Community Mar 2024 - Ongoing Group Community Manager of 900+ Members Engaged community members by creating relatable and thought-provoking discussion topics, keeping the group active and vibrant. Organized and hosted webinars to deliver valuable insights and ensure members benefited from meaningful interactions. Responded promptly to member inquiries and concerns, fostering a supportive and inclusive environment. Developed innovative strategies to sustain engagement and meet the community's evolving needs. Gladsome Hospital Hospital Administrative Assistant Organized and managed patient files, ensuring confidentiality and streamlined access. 2019 - 2020 Scheduled appointments and followed up with reminder calls, improving attendance and scheduling efficiency. Assisted the front desk team in addressing patient inquiries and resolving issues in a professional manner. Education Ambrose Alli University Nursing 4.31 Skills Strong interpersonal and communication skills Customer relationship management Problem-solving and conflict resolution Team collaboration and coordination Attention to detail and record management Proficiency in organizing events and webinars Active engagement and community management Typing and Chatting Certifications 2026 Jobberman Training Asana Project Management Achievements Successfully managed a group community of over 900+ members, achieving high engagement rates and satisfaction. Played a critical role in enhancing parent-school communication, resulting in improved fee payment compliance Organized multiple value-driven webinars that received positive feedback from attendees.