Favour Ononiwu

Favour Ononiwu PROFESSIONAL SUMMARY Motivated Customer Support Assistant with experience in both in-person and online customer service. Skilled in handling customer inquiries, resolving complaints, and maintaining positive client relationships. Familiar with CRM tools such as HubSpot and Freshdesk, with strong communication, organization, and problem-solving abilities focused on improving customer satisfaction. SKILLS TECHNICAL SKILLS Google workspace Email and Calendar management Appointment setting (Calendly) CRM Tools (Hubspot, Freshdesk) Task Management (Asana, Trello) Slack Zoom Basic graphic design (Canva) Telemarketing tools (Apollo, Lemlist) SOFT SKILLS Customer service and support Excellent communication and interpersonal skills Time management organization Adaptability problem-solving Proactive, detailed and self-motivate Empathy and responsiveness PROFESSIONAL EXPERIENCE Customer Service Representative — Geolux Gadgets (On-site) 2024 – 2025 • Attended to walk-in customers and provided product information • Assisted customers with product selection and resolved inquiries • Handled customer inquiries via WhatsApp and email • Negotiated prices and supported sales activities • Updated products on online platforms • Recorded sales and maintained documentation • Shared customer feedback with management E-Commerce Sales & Customer Support Assistant — Klasom Mart 2025 • Guided new customers through products and services • Explained product features and benefits clearly • Assisted first-time buyers to ensure a positive experience • Handled customer inquiries via WhatsApp chat support • Processed orders and coordinated deliveries • Maintained prompt response to customer requests • Supported sales through persuasive communication Virtual Assistant — Career Crafters Academy (Part time - Remote) 2026 – Present • Managed executive calendars, emails, and schedules to streamline daily operations, resulting in improved time management and reduced scheduling conflicts. • Coordinated meetings and organized travel plans using detailed itineraries to ensure seamless logistics, leading to efficient and stress-free executive travel. • Set up and optimized automation tools for client workflows to improve operational efficiency, reducing manual tasks and increasing productivity. • Handled customer inquiries and complaints via email and chat support to maintain client satisfaction, resulting in timely issue resolution and positive client relationships. • Generated leads and managed projects from initiation to completion to support business growth, ensuring smooth task execution and timely delivery. • Designed and scheduled content calendars for Instagram, Facebook, and LinkedIn to maintain consistent online presence, improving engagement and brand visibility. EDUCATION Imo State University Bachelor of Laws (LL.B). 2024 CERTIFICATIONS Customer Service Diploma — Alison (2025) Virtual Assistance — Career Crafters Academy (2025) Sales Executive — Wyseflex (2026)