Favour Omokhomion

Favour Omokhomion- Objective A highly organized and proactive Virtual Assistant with over 5 years of experience in eCommerce, customer service, and operations support. Skilled in managing day-to-day business functions, including customer service, order management, warehouse coordination, and issue resolution. With a proven ability to use tools such as Shopify, Canary7, Zoho, and internal apps to streamline operations, I excel in enhancing productivity, improving customer satisfaction, and supporting business growth. Adept at handling multiple tasks simultaneously, resolving customer issues, and maintaining effective communication between various departments, I am eager to contribute to Hairvirginity's seamless operations and growth strategy while ensuring a high standard of service and efficiency. Key Skills ● ● ● ● ● ● ● ● ● ● ● ● Customer Service Excellence eCommerce Platforms (Shopify) Order Management Warehouse Coordination (Canary7, HV Portal) Issue Resolution Administrative Support Communication Time Management Reporting & Data Analysis Problem-Solving Tech Savvy (Shopify, Zoho Mail, Canary7, HV Portal, Microsoft Office Suite) CRM Tools (Zoho CRM, Salesforce, HubSpot, Zoho Mail) Professional Experience Virtual Assistant Freelance 2021 – 2024 ● ● Provided exceptional customer support via Zoho Mail, addressing inquiries, order updates, returns, and complaints, achieving a customer satisfaction rate of 95%. Managed order processing, adjustments, refunds, and exchanges on Shopify, maintaining order accuracy of 99% and ensuring timely processing. ● ● ● ● ● Coordinated daily communication with the warehouse team using Canary7 and HV Portal, ensuring 98% on-time order fulfillment and resolving discrepancies within 24 hours. Liaised with couriers to resolve issues related to lost or damaged packages, achieving a resolution rate of 90% within 48 hours. Produced regular reports using HV Portal, tracking performance metrics for warehouse operations and courier claims, identifying and flagging 5+ recurring issues per month for management attention. Assisted with website content updates, including uploading blogs and refreshing product descriptions, contributing to a 10% increase in site engagement. Managed internal documentation and workflows via Zoho CRM and HV Portal, improving operational efficiency and reducing manual task time by 15%. Customer Service Assistant Digital Witch Support 2020 – 2023 ● ● ● ● Delivered outstanding customer service through email, phone, and chat channels, achieving a customer satisfaction rate of 97%. Managed eCommerce orders, tracked inventory levels, and coordinated product shipments, ensuring 100% accurate order fulfillment and meeting 99% on-time delivery. Collaborated with third-party vendors and logistics partners to track shipments, address returns, and resolve fulfillment issues, reducing delivery delays by 20%. Ensure clear communication with customers regarding product availability, shipping times, and order statuses, leading to a 15% increase in repeat customer rate. Education Bachelor of Laws (LL.B) Ambrose Alli University, Edo State 2024. Certifications ● ● ● Shopify eCommerce Management – 2024 IT Support Skills – 2024 Project Management Fundamentals – 2023 Additional Information ● ● Languages: Fluent in English (spoken and written), Availability: Available for 40 hours per week with flexible working hours. Technical Proficiencies: ● ● Shopify, Zoho CRM, Zoho Mail, Canary7, HV Portal, Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, Slack, Trello. Basic knowledge of HTML and web design principles for content management. Achievements ● ● ● ● Consistently achieved a customer satisfaction rate of 95%+, surpassing the target of 90% through efficient issue resolution and timely support. Improved order processing efficiency by 20% by optimizing workflows, reducing processing times, and enhancing coordination between customer service and warehouse teams. Played a key role in reducing order discrepancies by 15% by implementing better tracking and reporting systems using Canary7 and HV Portal. Managed to resolve 90% of courier claims within 48 hours, improving shipping issue resolution and boosting customer satisfaction.