Favour Okhiria

FAVOUR DELLA OKHIRIA PROJECT/OPERATIONS MANAGER Lagos, Nigeria LinkedIn: www.linkedin.com/in/favour-okhiria-7686b1247 PROFESSIONAL SUMMARY Organized and proactive Operations and Project Management professional with experience supporting remote teams, coordinating projects, managing communities, and leading service delivery operations. Skilled in communication, research, scheduling, workflow optimization, customer support, and team coordination. Strong ability to manage multiple tasks, organize information, and deliver measurable results. Seeking remote opportunities in operations, project coordination, virtual assistance, community management, customer success, or admin support. PROFESSIONAL EXPERIENCE Project Manager (Remote) – Community Events & Partnerships Wales, UK | Nov 2025 – Present • Plan, schedule, and coordinate remote community events, including webinars, workshops, and collaborations. • Manage speaker sourcing, outreach, communication, and follow-up. • Oversee daily community engagement across WhatsApp and LinkedIn, increasing member interaction by 70%. • Conduct research on UK grants, sponsorships, and partnerships; support proposal writing by developing summaries. • Prepare event assets, Zoom links, promotional materials, and registration pages in collaboration with design and admin teams. • Provide weekly reports on tasks, risks, progress, and performance metrics. Co-CEO | Lagos Errandboy Lagos, Nigeria | Mar 2025 – Present • Oversee day-to-day service operations including scheduling, delivery coordination, and workflow management. • Co-develop the company’s long-term vision, brand, and partnership strategy. • Lead B2B partnership development with SMEs and corporate organizations. • Manage client acquisition, communication, and customer experience. • Increased Instagram and TikTok followers by 80% through strategic posting and consistent engagement. Operations Manager (NYSC) Lagos State Waste Management Authority (LAWMA) | Feb 2025 – Present • Coordinate daily waste collection operations by supervising teams and monitoring truck routes. • Verify resident payment statuses and direct collection activities accordingly. • Manage field communication between drivers and collection staff. • Resolve disputes and ensure compliance with LAWMA operational standards. • Maintain accurate transaction and service delivery records. Lead Academic Writer THE PEN | Jan 2023 – Present • Manage academic writing projects for postgraduate clients (assignments, theses, dissertations). • Train, supervise, and coordinate freelance writers. • Handle research, client communication, and quality control. • Developed structured writing workflows that increased efficiency and improved client satisfaction. Student Intern NAFDAC, Lagos | May 2023 – Sept 2023 • Conducted qualitative and quantitative analysis on product samples. • Prepared standards and documentation for compliance testing. • Ensured adherence to safety procedures and laboratory protocols. General Manager Richfist Stitches | May 2023 – Sept 2023 • Managed office operations and staff wellbeing. • Served as a communication link between clients and production staff. • Ensured timely delivery of client orders as scheduled. EDUCATION Bachelor of Science (B.Sc.) – Environmental Management & Toxicology University of Benin | Feb 2019 – July 2024 • Relevant coursework: Environmental Management, Environmental Toxicology TECHNICAL & SOFT SKILLS Project Management Tools: Trello, Notion, Asana, ClickUp, Google Workspace Remote Tools: Zoom, Slack, Microsoft Teams, Google Meet Design & Media: Canva, CapCut Professional Skills: Operations management, Scheduling, Research writing, Community management, Data tracking, Admin support, Customer service Soft Skills: Leadership, Communication, Time management, Critical thinking, Conflict resolution CERTIFICATIONS • Project Management Foundations – LinkedIn • Agile Project Management – HP LIFE • GDPR Foundations – Measured Collective • Best Practices for Remote Work – Alison • Stress Management – Alison • Unconscious Bias – LinkedIn • Canva Essentials – Canva • Canva for Work – Canva • Marketing with Canva – Canva • Professional Networking for Career Growth – LinkedIn