Favour Okeke Vitus

FAVOUR OKEKE VITUS Lagos State, Nigeria. Dedicated Customer Support Professional with 3+ years of experience delivering calm, empathetic, and solutions-focused assistance across phone, chat, and email. Known for creating a safe, respectful environment where clients feel heard and supported, even in challenging moments. I combine strong communication skills with efficient problem-solving, attention to detail, and a passion for making every customer interaction feel human and valued. Committed to representing brands with integrity, patience, and professionalism while ensuring smooth service experiences from start to finish. Proven track record in resolving customer concerns, increasing retention rates, and enhancing operational efficiency. Adept at utilizing CRM tools (HubSpot, Intercom, Zendesk, Freshdesk, shopify) to manage support tickets, analyze customer trends, and implement proactive solutions. Strong ability to foster client relationships, improve response times, and ensure seamless customer experiences. Professional Experience Daily Meal Delights as Customer Support and Order Coordination Specialist October 2021 - November 2022 I ensured seamless customer order management and backend operations for a fast-growing dessert and snack brand. I handled high-volume orders, maintained customer communication, and coordinated between kitchen, dispatch, and inventory teams to ensure timely service and order accuracy.     Collected and organized customer details for efficient follow-ups, tracked stock levels and sales data to maintain accurate inventory, and managed real-time updates through calls and chats. Collaborated across departments to align production and delivery schedules, reducing delays and improving customer satisfaction. Through strong organization, clear communication, and data management, I enhanced operation Through strong organization, clear communication, and data management, I enhanced operational efficiency and strengthened client trust. Maintained detailed order records and reports to support data-driven decision-making and improve process accuracy. Bob v global Enterprise Administrative and Customer Support (Remote) | Feb 2023 – Sep 2024     Improved appointment scheduling efficiency by 75%, leading to higher customer engagement. Managed office inventory using Google Sheets & Excel, ensuring 100% accuracy in stock records. Strengthened customer relationships, leading to a 40% increase in repeat clients. handled complaints and resolved 90% of issues within 24 hours, ensuring high client retention rates. 1 Customer Support & Administrative Assistant | Wilbanks Real Estate Company Dec 2024Sep 2025     Delivered responsive, client-focused support by answering inquiries via phone, email, and chat, ensuring customers received accurate information and timely assistance regarding properties, documentation, and appointments. Scheduled and coordinated client meetings, property tours, and inspections, helping clients stay informed and ensuring smooth interactions between the CEO, agents, and prospective buyers or tenants. Prepared client-facing documents, reports, and property information, ensuring accuracy and clarity in all communications and maintaining professional standards. Handled administrative tasks, including managing calendars, organizing digital files, updating databases, and maintaining structured workflows that improved response time and operational efficiency. Skills Core Competencies        Customer Support & Relationship Management CRM Tools: HubSpot, Zendesk, Freshdesk, Intercom, Shopify, Gorgias Conflict Resolution & Complaint Handling Process Optimization & Service Efficiency Communication & Emotional Intelligence Multichannel Support (Phone, Email, Chat) Problem-Solving & Critical Thinking Technical Proficiencies     CRM Tools: HubSpot, Zendesk, Freshdesk, Intercom Communication Platforms: Slack, Teams, Google Meet/Chat Workflow Management: Asana, Trello, ClickUp, Monday.com Productivity Tools: Google Suite, Microsoft Office (Excel, Word, Outlook) Key Achievement      Reduced customer complaints by 30% through proactive issue resolution. Increased efficiency in handling inquiries, reducing average resolution time by 40%. Enhanced customer retention by 35%, directly impacting company revenue. Achieved 90% customer satisfaction rating in service reviews. Led process improvements that resulted in a 25% reduction in service delays Education B.sc Ed. Integrated Science, Federal university kashere, Gombe state 2 2024 Training and Certifications     On Demand Digital IT Skills- Digital witch IT Support Training 2024 Customer engagement fundamental, IBM 2024 Project Management Fundamental. 2024 SkillsBuild - Customer Engagement: Problem Solving and Process Controls 2024 3