Favour Okafor

Contacts- favour Okafor - Lagos, Nigeria Experience About Food court Experienced Customer Service Representative with a background in the food court industry. Holds a Bachelor's degree in Biochemistry from the University of Nigeria Nsukka. Strong skills in communication, problemsolving, teamwork, and customer service. Proficient in feedback collection and complaint resolution. - Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner. - Maintained a high level of customer satisfaction through effective communication and problem-solving skills. - Handled a high volume of incoming calls and emails, consistently meeting and exceeding service level agreements. Received positive feedback from customers for delivering personalized assistance and showing genuine care for their needs. - Enhanced the company's reputation for outstanding customer service and contributed to increased customer loyalty and retention. Skills Excellent communication Adaptability Customer service representative 2023 - 2025 Pharmaceutical sciences Lab attendant 2023 - 2024 I maintained cleanliness and organization of laboratory equipment and workspaces. I assisted with inventory management, including ordering and restocking supplies. I supported laboratory staff with tasks like sample preparation and data entry. I ensured compliance with safety protocols to create a safe working environment. I contributed to the overall efficiency of laboratory operations by providing timely support. Problem solving Learning Active listening Patient and empathy Technical skills Organisation management Teamwork Feedback Collection Complaint Resolution Customer Service Education Biochemistry Bachelor in science University of Nigeria Nsukka 2020 - 2024