Favour Ohwerhi

I am Favour, a proven professional with over 2 years of experience dedicated to elevating client satisfaction and ensuring seamless operations. My focus is on delivering world-class service that resolves issues quickly and professionally, while maintaining organized, efficient back-office support.

Customer Service Excellence:

I provide top-tier, omnichannel support (phone, in-person, email, chat) that consistently turns positive interactions into client loyalty. I have successfully assisted over 1200 customers, contributing to a 25% increase in positive reviews. Through targeted complaint resolution and collaboration, I have a proven track record of decreasing escalated customer complaints by 10%.

Expertise in Administrative Support

I specialize in meticulous workflow and data management. I handle comprehensive data entry, appointment scheduling, and full calendar coordination. I successfully implemented a contact system that reduced data discrepancies by 20% and improved follow-up response times. Proficient in managing client paperwork, organizing records, and supporting general office functions.

Key Tech Stack:

Fluent in Microsoft Office Suite, Google Workspace, HubSpot, Zendesk,Freshdesk, Calendly, and Monday.com.

I am ready to leverage my strong track record to boost your client relations and overall team productivity.