Favour Ohaekwusi

Favour Ohaekwusi Remote Customer Support & Data Entry Specialist Port Harcourt, Nigeria / Open to International Remote Roles / linkedin ────────────────────────────────────────────────── PROFESSIONAL SUMMARY ────────────────────────────────────────────────── Reliable and detail-oriented Remote Customer Support and Data Entry Specialist with experience handling chat and email support, managing customer inquiries, and maintaining accurate records. Skilled in clear written communication, ticket handling, and working independently in remote environments. Comfortable working night shifts and supporting international clients across different time zones. Committed to delivering timely, accurate, and professional support that improves customer satisfaction and business efficiency. CORE SKILLS & COMPETENCIES ────────────────────────────────────────────────── • Chat & Email Customer Support • Data Entry & Data Management • CRM & Helpdesk Systems (Zendesk, Freshdesk, Intercom – adaptable) • Google Sheets & Microsoft Excel • Ticket Management & Follow-ups • Order Tracking & Customer Assistance • Attention to Detail • Time Management • Remote Communication Tools • Confidentiality & Data Accuracy PROFESSIONAL EXPERIENCE ────────────────────────────────────────────────── Remote Chat & Email Customer Support Specialist Remote 2024 – Present • Handle customer inquiries via chat and email with professionalism and empathy • Resolve issues related to orders, accounts, and service questions • Document customer interactions accurately using CRM systems • Escalate complex issues while maintaining positive customer experience • Meet response time and quality targets in a remote, performance-based environment SUPPORTING EXPERIENCE ────────────────────────────────────────────────── Administrative / Data Entry Support Remote 2023 – 2024 • Assisted with accurate data entry and record updates • Organized customer and operational data using spreadsheets • Maintained confidentiality and data accuracy • Supported customer service operations behind the scenes EDUCATION ────────────────────────────────────────────────── Bachelor of Medical Laboratory Science {(In Progress) - 2027} Gregory University, Uturu, Nigeria CERTIFICATIONS ────────────────────────────────────────────────── • Customer Support Certification — Alison (2024) • Communication Skills for Professionals — Alison (2024) TECHNICAL SETUP & AVAILABILITY ────────────────────────────────────────────────── • Reliable high-speed internet and personal computer • Comfortable working fully remotely with minimal supervision • Hourly | Part-time (20 hrs/week) | Full-time (40 hrs/week) • Available for night shifts and weekends LANGUAGES ────────────────────────────────────────────────── English — Fluent REFERENCES ────────────────────────────────────────────────── Mr. Denise David —-| - Mrs. Onwuadi Celestina —-| -