Favour Ogbuefi

 FAVOUR CHIDINMA OGBUEFI No 1 Oladipo Orija Street, New Ushafa Layout Ushafa Bwari, Abuja. Tel:-,- Email:- PROFESSIONAL SUMMARY:  I am a resourceful and result-oriented individual I have a background in customer experience and training with good interpersonal relationships I can work effectively under pressure with little or no supervision as I take pride in my integrity and can-do attitude to work I have a proven ability to multitask, learn quickly, and a strong dedication to accuracy. KEY SKILLS: Problem solving, active listening, attention to details and accuracy, analytical thinking, experienced in the use of Microsoft office, proficient in the use of internet .Communicate fluently in English ,Hausa and Igbo Language, verbal and written communication skills, customer service orientation, team work, adaptability. SOFTWARES ADEPT TO Zendesk CRM Microsoft Office Avaya X-LITE JIRA EMPLOYMENT HISTORY Smile Communications Nigeria. Ltd Mar, 2018—June, 2023 Job Title: Customer care Consultant (Back Office)/KYC Analyst. Job Description: Receiving Incoming calls and attending to them as per company processes and standards which involves responding promptly to customer inquiries. Data entry and records keeping Analyze and submit daily/weekly reports to Direct Team Lead and Management. Carry out tests on various company and finance platforms and send daily reports to management. Handle Escalations from call center agents and customers and escalate issues to appropriate departments and always follow up calls when necessary. Confirm and verify customers' KYC as per NCC requirements. Respond to and send emails to Customers. Document all call information according to standard operating procedure. Recording and sending out sales leads via emails. Meet personal and team sales targets and call-handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Organize training and briefings for team members. Ambrose Alli University (University Agricultural Project Limited) Oct 2016---Nov 2017 Job Title: Assistant Supervisor Job Description: Assisting and reporting to the Supervisor and Head of Department. Daily report and record keeping of ongoing activities and inventory of the fish farm and products. Sales of farm products. Account and daily sales Update. Processing and packaging of farm products for sale when needed. Share feedback and report with the farm manager. Organize training and seminars for farm staff. ISON BPO International Ltd (Airtel process) May, 2016—Dec, 2016 Job Title: Call center Agent Job Description: Receive Incoming calls, respond to and resolve customers' complaints. Manage and escalate issues using appropriate escalation procedures. Report to direct team lead. Updating Customer information. Provide customers with products and service Information. Update Existing Customers information, process orders and application. Document all call information according to standard operating procedure Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Provide accurate, valid and complete information by using the right methods/tools ACADEMIC QUALIFICATIONS WITH DATES 2023 M.Sc. (In View) Agricultural Extension and Rural Development University of Ibadan, Oyo state, Nigeria. 2015 B.Agric (Second Class Lower Honors) Ahmadu Bello University, Zaria, Kaduna State, Nigeria. 2010 Secondary School Certificate (WAEC) Government Secondary School, Bassawa Barracks Zaria, Kaduna State 2010 Secondary School Certificate (NECO) First Baptist High School Zaria, Kaduna State 2004 Primary School Leaving Certificate Depot NA Nursery/Primary School, Zaria, Kaduna State. CERTIFICATIONS: Diploma in Customer Service 2023 English proficiency(EF SET)Certificate 2023 National youth service corps (NYSC) 2017 Customer Service Training By ISON BPO (2016) Diploma In Leadership and Ministry (2016) TRAININGS: Customer Experience and handling Training Customer Service and Emotional Intelligence Training Leadership and Ministry Training by Bethel Bible College HOBBIES: Traveling, Gaming, Learning new Things and Listening to Music.