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Favour Obioha
Project Coordinator
PROFESSIONAL SUMMARY
Highly organized and results-driven Project Professional with 4 years of experience supporting complex
initiatives across fintech, e-commerce, and supply chain domains. Proven expertise in coordinating crossfunctional teams, managing multi-stakeholder projects, and leveraging project management tools to
optimize workflows, drive operational efficiency, and deliver measurable strategic outcomes through
planning and proactive problem-solving.
CORE COMPETENCIES
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Project Coordination & Lifecycle
Management
Cross-Functional Team Collaboration
Stakeholder Engagement
Performance Tracking & Reporting
Process Optimization
Workflow Automation
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Strategic Planning
Resource Allocation
Risk Management
Operational Efficiency
Metrics Analysis & KPI Tracking
Documentation & Compliance
Management
TECHNICAL PROFICIENCY
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Project Management Tools: Asana, Monday.com, ClickUp, ProjectLibre
CRM Systems: HubSpot, Pipedrive
Collaboration Platforms: Slack, MS Teams, Zoom
Data Analysis: Excel, Google Sheets
Automation Tools: Zapier
EMPLOYMENT HISTORY
Commercial Operations Specialist (Hybrid) – Sabi.am, Lagos NG
Oct. 2023 to Sept 2024
Sabi.am is a digital platform empowering informal businesses across Africa
• Implemented complex project initiatives, reducing project completion time by 10% through
strategic task management and coordination in Asana
• Developed and implemented comprehensive standard operating procedures (SOPs), enhancing
interdepartmental collaboration and increasing client onboarding speed by 5%
• Successfully onboarded 150+ partners, vendors, and service providers within 6 months,
enhancing platform adoption and operational efficiency
• Maintained detailed project documentation, tracking milestones, action items, and providing
regular status updates to key stakeholders, ensuring transparency and alignment with
organizational goals
• Improved trade transaction accuracy by 15% through systematic process standardization and
automation
Commercial Operations Associate (Hybrid) – Sabi.am, Lagos NG
Jan. 2022 to Oct. 2023
Sabi.am is a digital platform empowering informal businesses across Africa
• Developed and nurtured a portfolio of 30 strategic partnerships and 50+ suppliers and 3rd
party service providers, implementing tailored engagement approaches that elevated retention
rates by 18% and drove a 12% revenue expansion.
• Streamlined operations by integrating HubSpot and Asana, reducing client response times by
25% and enhancing communication efficiency
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Optimized credit approval processes through comprehensive cross-functional collaboration,
reducing turnaround times by 10% by systematically mapping and redesigning internal
workflow procedures.
Provided continuous support and training to partners, enabling performance optimization and
business goal achievement
Analyzed partnership performance and implemented improvements to enhance overall
success and growth.
Supply Chain Associate (Onsite) – Sabi.am, Lagos NG
Jan. 2022 to Oct. 2023
Sabi.am is a digital platform empowering informal businesses across Africa
• Coordinated logistics operations for 200+ monthly transactions, ensuring 85% on-time
delivery through proactive vendor management
• Reduced financial discrepancies by 30% through accurate daily payment reconciliations and
meticulous tracking
• Addressed and mitigated delivery challenges, cutting shipment delays by 15% through
improved communication strategies
Customer Support Representative (Hybrid) Jumia, Lagos State NG
March. 2022– April. 2024
Jumia is a leading pan-African e-commerce platform
• Managed 100+ customer interactions daily, achieving a 95% satisfaction rate by resolving
complaints related to product defects, order delays, and payment issues.
• Converted 60% of inbound sales leads into completed transactions by providing detailed
product knowledge and tailored support, contributing to a 20% revenue increase over two
quarters.
• Identified recurring issues in customer inquiries, supporting the development of solutions that
reduced complaint volumes by 10%.
EDUCATION &CERTIFICATION
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Bachelor of Science Public Administration | Madonna University Okija, Anambra State. Nigeria 2018
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Asana Workflow Specialist
Data Analytics Essentials-Cisco |Networking Academy
Customer Success Management | CustomersuccessU
Mckinsey Forward Program
LANGUAGES
• Fluent in English (Spoken & Written)
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