Favour Nnadi | Freelancer Resume

NNADI FAVOUR CHIKA Business Development Manager | Virtual Assistant | Sales Rep | Appointment Setter | SDR | Customer Service Rep . PROFILE: I am a virtual assistant, Appointment Setter, DM Setter and Business Development Manager, with several years of experience providing administrative and executive support services to clients across various industries. As a dedicated and detail-oriented professional, I take pride in my ability to help individuals and businesses manage their day-to-day operations efficiently and effectively. My expertise includes managing calendars, project management, scheduling appointments, making high volume of calls, lead generation/qualification, making travel arrangements, handling email and phone correspondence, data entry, and conducting research. I am also proficient in various software and tools such as Hub Spot, Slack, Zoom, Google Calendly, Microsoft Office, Google Suite, Drop box, and more. My communication skills are top-notch, allowing me to interact with clients and their stakeholders in a professional and friendly manner. I have experience working with international clients and can adapt to different time zones and cultural nuances. I understand the importance of confidentiality, reliability, and meeting deadlines . OBJECTIVE: Highly motivated and results-driven sales professional with ore than 2 years of experience seeking a challenging role as a Sales Representative, customer service/care Representative, Appointment Setter/scheduler, Cold Caller, Virtual Assistant. Willing to relocate: Anywhere Sponsorship not required working in the US or UK WORK EXPERIENCE Business Development Manager (Remote 6 months Contract B2B) dss+ formerly Dupont Sustainable Solutions April 2025 to November 2025 I worked remotely at dss+ and my duties entailed •Cold Calling (150 to 200 per day) •Email Marketing •Collaborated with the marketing team to create engaging B2B sales campaigns that generated a 40% increase in qualified leads. •Heavy follow up of warm leads. •Scheduling consultation calls between Global Director/FMCG Principal and prospective clients ( CFO, CEO, COO, MDs etc) •Ensuring that important meetings are booked for the sales team. SOFT SKILLS: Excellent phone etiquette, Excellent Interpersonal skill, good communication skill, Active listening, Organization, and Result oriented, TECHNICAL SKILLS; Microsoft Teams, Microsoft Outlook, PipeDrive, Bitrix24, OneDrive DM Appointment setter/LinkedIn Manager (Remote 6 months Contract) Careetegy – London, England July 2025 to November 2025 I worked remotely at Careertegy and my duties entailed •Lead generation and Pre-qualification. •Heavy follow up of warm leads. •Reaching out to 200 t0 300 Leads Via ManyChat and LinkedIn per day. •Scheduling consultation cales between sales staff and prospective clients. •Ensuring that important meetings are booked for the sales team. •Accurately document all necessary information into the CRM database. Develop and distribute report for each day's appointment SOFT SKILLS: Objection Handling, Excellent Interpersonal skill, good communication skill, Active listening, Organization, and Result oriented, Career coaching skills. Appointment setter/Sales Representative (remote) Careertegy – London, England November 2023 to January 2025 I worked remotely at Careertegy and my duties entailed. •Communicating with customers through various channels like LinkedIn, Instagram, Meta Space. •Lead generation and Pre-qualification. •scheduling consultations between sales staff and prospective clients. •Ensuring that important meetings are booked for the sales team. •Collaborated with cross-functional teams to deliver client specific presentations that addressed key pain points. •Accurately document all necessary information into the CRM database. •Develop and distribute report for each day's appointment. . SOFT SKILLS: Excellent phone etiquette, Excellent Interpersonal skill, good communication skill, Active listening, Organization, and Result oriented, career coaching skills. TECHNICAL SKILLS: Google Suite, Calendly, Slack, Zoom workspace, ManyChat, MailChimp. GoHighLevel, Sales Representative ( B2B) Press like LLC - Ohio Texas January 2021 to Augst 2023 I worked remotely at Press like LLC, and my duties entailed. •Reach out to customer leads through cold calling. •Identified and pursued new business opportunities, achieving a conversation rate of 30% from lead to secured client. • Present, promote and sell products/services using solid arguments to return and prospective customers. •Achieve agreed upon sales targets and outcomes within schedule. •Establish, develop and maintain positive business and customer relationships. •Help to determine pricing schedules for quotes, promotions, and negotiations. •Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. •Keep abreast of best practices and promotional trends. •Continuously improve through feedback. SOFT SKILLS; Product knowledge, Closing skill, Meeting sales goals, Customer Service, Active listening, Communication skill, and Problem-solving skill, and Rapport building skill. TECHNICAL SKILLS: Sales force, CRM, Slack, Zoom, Hub spot, Google suite •ACHIEVEMENT AS A SALES REP: greatest achievement is turning around the sales department at my previous company. When I first joined the sales department team, we struggled to meet goals. With support from my supervisor, I developed an innovative marketing plan and implemented it into our existing strategies. Within six months, the team started utilizing my plan as the blueprint for other campaigns. We started to exceed our goals by as much as 30 percent. The new sales strategies helped bring in around $1 million in revenue for the company during the second half of the fiscal year we introduced them. Appointment Setter Camelot Group - Florida January 2020 to February 2021 I worked remotely as an appointment setter for Camelot Group and my duties entailed. •scheduling consultations between sales staff and prospective clients. •Lead generation and qualification •Making 100 to 150 cold dials per day. •Ensuring that important meetings are booked for the sales team. •Accurately document all necessary information into the CRM database. •Develop and distribute report for each day's appointment . SOFT SKILLS: Excellent phone etiquette, Excellent Interpersonal skill, good communication skill, Active listening, Organization, and Result oriented. TECHNICAL SKILLS: Google Calendly, MailChimp, Slack, Zoom Workspace. Customer Service Representative Insurance Supermarket Inc. - Miami, FL October 2018 to December 2019 I worked remotely as a customer service representative at Insurance Supermarket, Miami FL and my duties entailed. •Maintaining a positive, empathetic, and professional attitude toward customers always. •Responding promptly to customer inquiries. •Communicating with customers through various channels. •Resolving issues and troubleshooting technical problems. •Processing orders, forms, applications, and requests. •Keeping records of customer interactions, transactions, comments, and complaints. •Providing feedback on the efficiency of the customer service process. •Knowing our products inside and out so that you can answer questions. SOFT SKILLS. Calendar Management, Email Management, Appointment setting, Data Entry, Social media management, Time Management, Project Management tools. ACHIEVEMENTS AS A CUSTOMER SERVICE REPRESENTATIVE •Improved customer satisfaction by 12% in three months, according to in-store and online surveys. •Received "customer service representative of the month" award out of 5 other representatives in the division. Results were based on speed, sales quotas and customer satisfaction. •Expanded client base by 15% over the course of six months. •Directed the company through a complete rebuild while maintaining clients and increasing profit by50% •Maintained customer retention rate 30% above the company average. EDUCATION MSc in educational technology (By April 2026) National open university of Nigeria January 2024 Graduate in technology education (Electrical and electronics technology) Nnamdi Azikiwe university, Awka- Anambra State January 2015 to august 2019 OTHER CERTIFICATIONS Teach English as a Foreign Language (TEFL) Diction and Elocution ( Euphony) Leadership Development (British Council) CSS. (Skill Up) JavaScript (Skill Up) Machine learning Algorithms (Skill Up) SKILLS Negotiation, Cold calling, Face book advertising, Voice acting/Voice over, Writing, Editing, Proofreading, Live chat, Inside sales, Outside sales, Outbound sales, B2B sales, B2Csales, Analysis skills, CRM software LANGUAGES (both spoken and written) English (C1) Igbo Hausa AVAILABILITY FOR INTERVIEW 24-72 Hours’ notice AVAILABILITY TO START Immediately REFEREES . Engr. Abdulmalik Adamu CEO M&M Electrical and Electronics Engineering Company Contact:- Email:-. Pharm. Uzoma Emmanuel CEO ZOLINA Group of companies Contact:- Email:-