Favour Ndukwe

FAVOUR NDUKWE CUSTOMER SERVICE PROFILE Dedicated and detail-oriented customer service professional with exceptional organizational and communication skills. Excellent at handling tasks, phone, email and chat support services, managing schedules, performing data entry accurately, and handling correspondence. Key knowledge at using tools like: Goggle suite. Excellent Communication skills, organization skills, and a proactive approach to problem solving. Committed to delivering excellent service in a remote work environment. I am committed to providing the best administrative service at an unbeatably high quality. EDUCATION PROFESSIONAL EXPERIENCE Fabs Concept Virtual Assistant / Customer Support Jan 2023 - Present Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms. Streamlined administrative processes for increased productivity through effective email management and calendar coordination. Enabled successful project execution with thorough market research, competitor analysis, and industry insights. G126 Continental Travels Customer Support Specialist | March 2024 - Present I attend to clients' inquiries via phone calls, chat support and email, about our travel services such as visa processing, study abroad and work abroad. Resolve issues and concerns about our services and proffer the best suited solution to them. Document customers feedback and update records.. Universal School Of Aviation La Viv Travels Cabin Crew AB-INITIO May 2022 - July 2022 Customer Service Executive| June 2023 - March 2024 University Of Calabar Bachelor of Arts in Communication Studies 2015 - 2019 LANGUAGES English - Native English - C2 I handled inquires through phone calls and chat support as it pertained to our services as a travel agency. I managed both clients' mails during their admission process, and also managed the company's mail and calendar effectively. Responded to clients via online platforms and increased sales revenue to a 95 percent success mark. Admiral Kitchen Appliances Customer Service Representative | December 2020 - April 2022 Greeting customers courteously, finding out about their needs and giving the needed guidance in purchasing the best suited kitchen appliances for their homes. Handling customers inquiries, resolving issues and addressing concerns. - Achieving customer satisfaction, retention and continuously improving performance. Port Harcourt, Rivers State, Nigeria-https://www.linkedin.com/in/favourndukwe-76b134303 https://www.upwork.com/freelancers/ ~01ba37133f-? s=- SKILLS Multitasking Problem-solving Adaptability Customer Satisfaction Customer Support Technical Support Teamwork Confidentiality Prioritization Email Communication CRM software / google suite Interpersonal Communication