FAVOUR MONDAY
VIRTUAL ASSISTANT | CUSTOMER SUPPORT & CLIENT RELATION
•
• LinkedIn.com .Portfolio
PROFESSIONAL SUMMARY
Virtual Assistant with experience in customer communication, lead follow-up, and
administrative support. Skilled in handling client conversations, scheduling appointments, and
managing tasks to keep operations running smoothly. Confident in supporting outbound
communication and helping convert prospects into clients while maintaining organized
workflows.
SKILLS
Microsoft Office
Client Communication
Problem Solving
Coordinating meeting
Calendar management
Email organization
Public Speaking
CRM Tool[salesforce,hubspot,zendesk]
Strategic Planning
Executive Management
Customer Service
PROFESSIONAL EXPERIENCE
ASSISTANT TEAM LEADER Afriment Mentorship Program | January - March
● Supported team members with weekly tasks and ensured clear understanding of
assignments
● Organized team members into groups to improve collaboration and productivity
● Scheduled and coordinated Google Meet sessions for practice and discussions
● Guided team members through preparation stages and ensured readiness for final
presentations
VIRTUAL ASSISTANT
Caapvita food processing company | August - November
● Managed inbound inquiries and followed up with potential clients, providing clear
information and support
● Guided the team on content creation by suggesting ideas and giving direction on what
to record
● Supported client communication and engagement, helping maintain consistent
interaction with prospects
● Maintained communication with the team to ensure consistency and timely content
delivery
CUSTOMER REPRESENTATIVE
B-collections | Expoma, Edo | March - June
● Assisted customers by answering inquiries , resolving issues and processing requests
through the phone and ensuring high customer satisfaction.
● Maintained detailed records of customer interaction and provided updates to
management.
EDUCATION
Ambrose Alli University, Edo state
B. Sc .Nursing science
CERTIFICATION
Virtual Assistant Training
Vsavvy Academy
Internship trainings
Afriment
2020 - 2026
