Favour Kpegeol

FAVOUR KPEGEOL Customer Service Representative | 90 %+ Satisfaction Score | Resolving 50+ Inquiries Daily | Driving Operational Excellence. Port Harcourt, Nigeria • - •-• LinkedIn Core Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ CRM Software Proficiency (Hubspot, Zendesk) Multichannel Communications( Email,Chat, Phone) Troubleshooting and Technical Support Active listening Effective Communication Problem Solving Empathy Summary Experienced Customer Service Representative with 2+ years in telecommunications, specializing in resolving high-volume inquiries with a focus on accuracy and efficiency. Demonstrated ability to handle 50+ calls daily while maintaining a customer satisfaction score of 90 %+. Adept at troubleshooting, providing clear solutions, and ensuring a seamless customer experience. Committed to continuous improvement and contributing to organizational success. PROFESSIONAL EXPERIENCE MTN, Nigeria• Customer Service Representative 2 May 2022 — 2 May 2024 ● resolved a wide range of issues daily, from billing concerns to service outages, while consistently maintaining a calm, solution-focused approach. ● Built trust with customers by actively listening, explaining next steps clearly, and following up until issues were fully resolved. ● Handled over 50+ customer interactions per day, with 92% first contact resolution, balancing speed with quality and earning positive feedback from both customers and supervisors. ● Worked closely with internal teams to escalate and resolve complex cases, often turning frustrated callers into loyal customers. EDUCATION B.Sc in Medical Laboratory Technology, University of Port Harcourt, Nigeria. Graduated: 23 December 2023.