Favour Iboma

FAVOUR OKE IBOMA | ADMINISTRATIVE & CREATIVE CUSTOMER SUPPORT ASSISTANT.-| Lagos, Nigeria | Book a meeting | Portfolio CAREER OVERVIEW As a highly organized Administrative Virtual Assistant, I specialize in streamlining business operations and boosting productivity through expert scheduling, data management, and document preparation. With skills in social media engagement, content moderation, video editing, and customer service, I ensure seamless administrative support with precision and efficiency. My strong organizational abilities and multitasking expertise help businesses optimize workflows and achieve operational success. From calendar management to research support, I provide reliable behind-the-scenes assistance so clients can focus on their core goals. KEY ABILITIES. ● Calendar and Email Management. ● Data Entry & Database Management. ● Content planning. ● Customer service support. ● Video editing. ● Problem-solving. ● Community engagement. ● Expense tracking. ● Task and project management. PROFESSIONAL BACKGROUND/ WORK HISTORY. TheeFavoured Brand Administrative Assistant | May 2023 - present. Key Responsibilities & Achievements: ● Provided high-level administrative support to [Department/Executive Namel, managing schedules, travel arrangements, and correspondence to optimize daily operations. ● Served as the primary point of contact for internal and external stakeholders, handling phone inquiries, emails, and visitor coordination with professionalism. ● Streamlined document management by organizing filing systems (both digital and physical), reducing retrieval time by 30%. ● Processed invoices, expense reports, and purchase orders, maintaining accurate financial records and ensuring timely vendor payments. ● Coordinated logistics for meetings and events, including room bookings, material preparation, and minute-taking for monthly meetings. ● Implemented a [specific system, e.g., digital tracking tool] to improve task prioritization, enhancing team productivity. Everbright Solutions Limited. Virtual Assistant | April 2024 – December 2024. ● Provided comprehensive administrative and operational support to executives and teams ensuring a seamless workflow and time management in a fast paced remote environment. ● Managed email correspondence, calendar scheduling, and meeting coordination, optimizing productivity for key stakeholders. ● Conducted data entry, document preparation and report generation with high accuracy using tools like Microsoft Office Suite and Google Workspace. ● Handled customer enquiries, appointment bookings and client communications with professionalism enhancing client satisfaction. ● Assisted in social media management, content organization and basic digital marketing tasks to support online presence. HUB30 Coworking Space. Customer Support Specialist | June 2022 - November 2022. Key Responsibilities & Achievements: ● Delivered exceptional customer support via email, live chat, and phone, resolving 95% of inquiries within 24 hours and maintaining a 4.8/5 average customer satisfaction rating. ● Managed client accounts, order processing, and troubleshooting to ensure seamless customer experiences. ● Utilized CRM tools (e.g., Zendesk, HubSpot, Salesforce) to track and prioritize customer tickets, reducing response time by 25%. ● Assisted in onboarding new clients, creating user guides, and conducting follow-ups to improve retention and engagement. EDUCATION National Diploma | University of Port-Harcourt, Rivers. English & Literary Studies. Bachelors | National Open University of Nigeria. Mass Communication. GLOBAL CERTIFICATIONS Nestuge. Virtual Assistant Program. Greater Learning Academy. Social Media Management. Alison. Copy Writing. Alison. Creative writing. Incubator Hub; Digital SkillUp Africa. Project Management. TOOLS Google Workspace, Microsoft Office Suite, Capcut, Canva, Trello, Calendly, Zoom, Slack, HubSpot.