EZIMMO FAVOUR CHINASA
Lagos,Nigeria.
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PROFESSIONAL SUMMARY ___________________________________
Motivated, dynamic, and tech-savvy virtual assistant with strong organizational, communication and multi task skills.A proactive and reactive customer support professional and sales manager with over 2 years of experience in sales management and successful customer relationship building, handling customer inquiries and complaints. Eager to support entrepreneurs and small businesses by managing administrative tasks, scheduling, email handling, project management and customer service. Proficient in CRM tools,Microsoft Office, goggle workspace and administrative support tools. Committed to delivering efficient, timely and professional support thereby contributing positive growth to businesses.
SKILLS AND COMPETENCIES ___________________________________
Technical skills
• Calendar and Email Management.
• Microsoft Office.
• Google Workspace.
• Proficiency in Project Management.
• Strong Knowledge of CRM tools.
• Appointment Setting and Scheduling.
• Virtual Assistance.
• Documentation and Internet Research.
• Administrative support
• Management and development.
Organizational Skills
• Complaint Resolution.
• Effective Communication.
• Time Management and Organizational.
• Adaptability and Confidentiality.
• Positivity and Problem Solving.
• Attentiveness to Details.
• Administrative Skills.
• Updated Knowledge of Tools.
• Effective Relationship and Trust building.
• Persuasive skills.
• Willingness to learn.
WORK EXPERIENCE ______________________________________________
01/2025 to Present
Remote.
01/2023 to 12/2024
Lagos state,
Nigeria.
Onsite
01/2022 - 12/2023
Shasta,Lagos.
onsite .
Fa-clothings.
Entrepreneur and Manager
• I established my clothing brand.
• Work under pressure from customers yet to receive their order and still produce good results.
• Managed to build good rapport with reoccurring customers.
• Increased purchases with communication skills.
Emma Dubai Investment Company LTD
Ikeja, Lagos.
Sales Manager.
• Achieved Consistent daily and weekly sales target by recommending products tailored to customers needs.
• Increased referrals and repurchases due to strong communication skills.
• Built trusts of customer's to our products.
• Promoted Special offers and unsold items.
NGO Supplies, Shasta, Lagos.
Customer Service Representative
• Sound Communication with customers from different backgrounds.
• Building strong relationships and trust with customers.
• Increased the trust customers had towards our product by 70%.
• Resolved over 100+ complaints and inquiries from my customers.
• Improved Product, outcome and experience success.
• Collaboration with Coworkers.
EDUCATION______________________________________________________
07/2025 - 08/2025
Nigeria.
2017 - 2023
Nigeria
2024 ( IN Progress )
Digital witch IT support Community
Course: IT SUPPORT
• An explicit training for digital support skills as well as Administrative support skills and tools proficiency.
Florin High School
Ejigbo, Lagos, Nigeria.
• High School and ssce degree.
UNIVERSITY OF NIGERIA, NSUKKA.
Faculty of Social science.
Social Work ( BSC ).
TOOLS AND SOFTWARE
• Goggle Drive, Dropbox, Onedrive.
• Slack, Microsoft teams, Goggle Chat, zoom.
• Hubspot, Freshdesk Intercom, Zendesk.
• Goggles docs
• Time Doctor.
• Zoho CRM, Salesforce.
• Calendly, Picktime, Acuity.
• Loom, YouTube.
• Monday.com, Trello, Asana, Click up, Airtable
• Zapier.
• Flowva
• Pipedrive.
TRAINING AND CERTIFICATIONS
• Alison - B2B Customer support Management - Completed
• Digital skills IT support - IT Support - in progress.
