Favour Eseohe Oboh

I’m Favour, a customer support professional with 2 years of experience helping businesses strengthen customer trust, reduce churn, and deliver fast, empathetic support across email, phone, and live chat. I know that every ticket is more than a number; it’s a customer who wants to feel valued and understood.

I recently completed the Google IT Support Professional Certificate, gaining practical skills in troubleshooting operating systems, networking, and system administration. This enables me to handle technical inquiries confidently and provide seamless first-level IT support alongside customer care.

My expertise includes:

✔ Managing support across email, phone, and live chat

✔ Proficiency in Zendesk, Freshdesk, Asana, Trello, and Slack

✔ Accurate order management, refunds, and account updates

✔ Streamlining workflows to reduce response time and improve resolution rates

✔ First-level IT troubleshooting to resolve technical issues quickly

I’m available for both full-time and part-time roles and can start immediately. My flexible schedule enables me to align with your business hours and consistently support your customers across different time zones.

If you’re a mission-driven founder looking for a customer support representative who brings both heart and skill to the job, let’s connect! I’ll take great care of your customers and help your brand shine.