Favour Ejimnaka

FAVOUR EJIMANAKA SUMMARY Results-driven professional with over 3 years of experience and a proven track record in Airbnb management, Airbnb co-hosting, customer service, property search, Airbnb arbitrage, and synchronization of listing and prices on different property management systems (PMS). Skillful at optimizing property listings, ensuring guest satisfaction, and enhancing overall property performance. Strong interpersonal skills with a passion for creating exceptional guest experiences. Proven ability to manage end-to-end hosting operations and elevate property ratings. EDUCATION Udemy – Remote, Worldwide How To Manage Airbnb Remotely November 2023 Federal Polytechnic Oko – Anambra, Nigeria Higher National Diploma (HND) Science Laboratory Technology September 2018 – August 2019 Federal Polytechnic Oko – Anambra, Nigeria Ordinary National Diploma (OND) Science Laboratory Technology September 2015 – August 2017 WORK EXPERIENCE Virtual Assistant | Listing Agent | Airbnb Co-Host October 2023 - Present Luxury Lodging STR – Remote, Florida, USA ● Provided excellent customer service to guests and worked to ensure guest satisfaction throughout their stay and this led to over 95% 5-star reviews. ● Optimized over 20 property listings on Airbnb, VRBO, booking.com, and other short-term rental platforms. ● Coordinated and managed check-in and check-out processes for guests. ● Skillfully responded promptly to over 50 guest inquiries, reservations, and messages, increasing our response rate to 100%. ● Coordinated the property cleaning services and addressed maintenance issues promptly. ● Handled booking requests, managed reservations, and ensured accurate payment processes. ● Skillfully initiated and managed the social media engagements and pages of the organization. This led to about an 85% increase in productivity and bookings. ● Optimized and created accurate property listings that showcase the property's features, amenities, and unique selling points, and added captivating descriptions to attract guests. Airbnb Arbitrage Expert and Property Finder April 2021 - September 2023 Digital Hospitality Hub – Remote ● Researched and identified profitable properties that have the potential to be rented out on platforms like Airbnb, VRBO,boooking.com and furnished finder. ● Successfully identified and closed deals of over 50 profitable properties and received excellent feedback ratings. ● Negotiated lease agreements, subleasing arrangements, and rent prices on behalf of clients and secured more than 10% discount. ● Skillfully evaluated and analyzed listings, occupancy rates, and pricing strategies using AirDNA and other platforms. Listing Agent | Airbnb Cohost April 2019 - April 2021 Rumanny Properties LLC – Remote ● Optimized and created accurate property listings that showcase the property's features, amenities, and unique selling points, and added captivating descriptions to attract guests ● Responded to guest inquiries promptly, provided accurate information about the property, and offered assistance to potential guests. ● Resolved guest complaints, addressed booking-related issues, and ensured guest satisfaction throughout their stay. ● Communicated with property owners to provide updates, address questions, and collaborate on strategies for enhancing the property's performance. VOLUNTEER ACTIVITIES Online Income Facilitator for Stay-at-Home Moms, Remote June 2022 - July 2022 Successfully empowered and trained over 100 stay-at-home moms in effective online money-making strategies, specializing in Airbnb Arbitrage and finding profitable properties for short-term vacations. Provided hands-on guidance, teaching essential skills for successful property management, listing optimization, and navigating the Airbnb platform. Contributed to their financial independence and entrepreneurship journey. CERTIFICATIONS How To Manage Airbnb Remotely, Udemy November 2023 https://www.udemy.com/certificate/UC-b8bdadd8-e56c-41c7-8c5a-708c72312ffe/?utm_campaign=email&utm_mediu m=email&utm_source=sendgrid.com ● ● ● ● ● SKILLS Leadership Skills Problem-Solving Zillow Marketing Excellent Communication Skill Attention to detail and accuracy ● ● ● ● ● Lead Generation ● Google Workspace ● Management Skills ● Real Estate Lead Generation ● Property Management Software ● Hubspot Hospitality Customer Service Online Chat Support Property Management