FAVOUR EGHOSA ORAVBIERE
Abuja, Nigeria
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PROFESSIONAL SUMMARY
Dynamic Computer Science graduate with a passion for leveraging technology to solve complex problems
and drive innovation, with 2+ years of proven success in sales and marketing solutions, client relationship
management, and revenue generation Analytical and adaptable professional combining expertise in IT
support, data-driven market analysis, sales, and stakeholder engagement. I thrive at the intersection of
technical expertise and business acumen. Demonstrated ability to optimize outreach strategies, conduct
research and streamline operations that create meaningful impact in the organization.
SIGNATURE STRENGTHS
Marketing and Sale
Lead Generation
Problem Solving & Insight Generation
IT support & System Administration
Strong Leadership Skills
Client Communication & Stakeholder Engagement
CRM Management
Initiative & Autonomy
Strong Communication Skills
Data-Driven Decision Making
Trading & Market Analysis
Marketing & SEO.
WORK HISTORY
NYSC Service
Nigerian Communications Commission -- IT & Administrative Support Dec
2023 – Oct 2024
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Conducted research on emerging technologies to inform briefings and strategic considerations.
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Managed document workflows and enhanced cross-functional coordination for better team
efficiency and inter-department information transfer by 30%.
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Identified opportunities to streamline administrative operations through tech-enabled processes.
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Lead weekly group brainstorming sessions and presentation amongst the interns.
Customer Service Representative
Woken Fashion and Merch
Oct 2023–Feb 2024
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Responded to high-volume customer inquiries via chat and email, providing detailed product
information, styling advice, and order updates with a friendly, on-brand tone.
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Resolved sizing, fit, and returns issues by guiding customers through exchange processes, ensuring
prompt refunds or replacements and maintaining satisfaction scores above 95%.
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Managed customer feedback and escalations by coordinating with logistics, warehouse, and design
teams to address quality concerns and drive continuous product improvement
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Maintained comprehensive CRM records to enable personalized outreach and build long term brand
loyalty.
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Demonstrated empathy and active listening when handling difficult cases, diffusing dissatisfaction
and turning one-off issues into positive brand experiences.
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Participated in weekly product training sessions and trend briefings to stay abreast of seasonal
launches, ensuring every customer interaction reflected up-to-date brand knowledge.
Sales Representative
REMCAN
Oct 2022–Aug 2023
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Developed and maintained relationships with over 100 customers, leading to a 20% increase in
repeat sales within six months.
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Conducted market research, identifying 50+ potential leads monthly, which contributed to a 15%
increase in sales pipeline.
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Utilized CRM software to track over 200 customer interactions monthly, optimizing sales strategies
and improving conversion rates by 18%.
Coordinated with cross-functional teams to ensure a seamless customer experience, resulting in a
20% improvement in customer loyalty metrics
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National Information Technology Development Agency -- IT Support
March – Sept 2022
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Performed routine PC checks, ensuring appropriate software and antivirus installations.
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Assisted staff with clerical tasks, troubleshooting hardware and software issues iimproving work flow
by 15%.
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Collaborated with team members to maintain network security policies and update documentation.
Self-Employed Forex Trader
2021 -- Present
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Analyze derived market data using TradingView for forex and crypto markets, executing trades based
on technical and fundamental analysis.
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Develop and refine trading strategies to optimize profitability and manage risk effectively.
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Maintain detailed trade logs and performance reports to inform continuous improvement.
Peer Education & Training Specialist
Veritas University -Student Consultant
2020 - 2023
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Generated revenue through personalized educational services and curriculum development.
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Built a client based of 30+ students with 94% satisfaction rate and 85% referral rate.
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Developed and sold specialized training programs in programming and data analysis.
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Achieved 93% student success rate in certification and promotion exams through innovative teaching
methodologies.
EDUCATION
Bachelor of Science, Computer Science
Veritas University, Abuja
WAEC, NECO & BECE Certificates
Community Secondary School Asokoro, Abuja
CERIFICATION AND TRAININGS
CISCO Certificate in CYBEROPS
Professional certificate in Project Management - MTF institute of management, technology and finance
Getting started with Microsoft Excel - Coursera
PMP Certification Exam Prep Course 35 PDU Contact Hours (Ongoing)
Professional Diploma in Social Media Marketing & Management (Ongoing)
