Favour Eghosa Oravbiere

FAVOUR EGHOSA ORAVBIERE Abuja, Nigeria -- PROFESSIONAL SUMMARY Dynamic Computer Science graduate with a passion for leveraging technology to solve complex problems and drive innovation, with 2+ years of proven success in sales and marketing solutions, client relationship management, and revenue generation Analytical and adaptable professional combining expertise in IT support, data-driven market analysis, sales, and stakeholder engagement. I thrive at the intersection of technical expertise and business acumen. Demonstrated ability to optimize outreach strategies, conduct research and streamline operations that create meaningful impact in the organization. SIGNATURE STRENGTHS Marketing and Sale Lead Generation Problem Solving & Insight Generation IT support & System Administration Strong Leadership Skills Client Communication & Stakeholder Engagement CRM Management Initiative & Autonomy Strong Communication Skills Data-Driven Decision Making Trading & Market Analysis Marketing & SEO. WORK HISTORY NYSC Service Nigerian Communications Commission -- IT & Administrative Support Dec 2023 – Oct 2024 • Conducted research on emerging technologies to inform briefings and strategic considerations. • Managed document workflows and enhanced cross-functional coordination for better team efficiency and inter-department information transfer by 30%. • Identified opportunities to streamline administrative operations through tech-enabled processes. • Lead weekly group brainstorming sessions and presentation amongst the interns. Customer Service Representative Woken Fashion and Merch Oct 2023–Feb 2024 • Responded to high-volume customer inquiries via chat and email, providing detailed product information, styling advice, and order updates with a friendly, on-brand tone. • Resolved sizing, fit, and returns issues by guiding customers through exchange processes, ensuring prompt refunds or replacements and maintaining satisfaction scores above 95%. • Managed customer feedback and escalations by coordinating with logistics, warehouse, and design teams to address quality concerns and drive continuous product improvement • Maintained comprehensive CRM records to enable personalized outreach and build long term brand loyalty. • Demonstrated empathy and active listening when handling difficult cases, diffusing dissatisfaction and turning one-off issues into positive brand experiences. • Participated in weekly product training sessions and trend briefings to stay abreast of seasonal launches, ensuring every customer interaction reflected up-to-date brand knowledge. Sales Representative REMCAN Oct 2022–Aug 2023 • Developed and maintained relationships with over 100 customers, leading to a 20% increase in repeat sales within six months. • Conducted market research, identifying 50+ potential leads monthly, which contributed to a 15% increase in sales pipeline. • Utilized CRM software to track over 200 customer interactions monthly, optimizing sales strategies and improving conversion rates by 18%. Coordinated with cross-functional teams to ensure a seamless customer experience, resulting in a 20% improvement in customer loyalty metrics • National Information Technology Development Agency -- IT Support March – Sept 2022 • Performed routine PC checks, ensuring appropriate software and antivirus installations. • Assisted staff with clerical tasks, troubleshooting hardware and software issues iimproving work flow by 15%. • Collaborated with team members to maintain network security policies and update documentation. Self-Employed Forex Trader 2021 -- Present • Analyze derived market data using TradingView for forex and crypto markets, executing trades based on technical and fundamental analysis. • Develop and refine trading strategies to optimize profitability and manage risk effectively. • Maintain detailed trade logs and performance reports to inform continuous improvement. Peer Education & Training Specialist Veritas University -Student Consultant 2020 - 2023 • Generated revenue through personalized educational services and curriculum development. • Built a client based of 30+ students with 94% satisfaction rate and 85% referral rate. • Developed and sold specialized training programs in programming and data analysis. • Achieved 93% student success rate in certification and promotion exams through innovative teaching methodologies. EDUCATION Bachelor of Science, Computer Science Veritas University, Abuja WAEC, NECO & BECE Certificates Community Secondary School Asokoro, Abuja CERIFICATION AND TRAININGS CISCO Certificate in CYBEROPS Professional certificate in Project Management - MTF institute of management, technology and finance Getting started with Microsoft Excel - Coursera PMP Certification Exam Prep Course 35 PDU Contact Hours (Ongoing) Professional Diploma in Social Media Marketing & Management (Ongoing)