Favour Amaka

FAVOUR AMAKA Executive Virtual Assistant | Operations & Project Support Specialist PROFESSIONAL SUMMARY Executive Virtual Assistant with strong experience in executive support, sales management, customer service and administrative operations. Skilled in managing communications, organizing workflows, supporting revenue growth, maintaining CRM systems and ensuring business operations run smoothly. Proactive, detail-oriented and confident in handling client interactions, sales coordination and operational responsibilities in fast-paced environments. SKILLS • • • • • • • • • • • Executive Support & Calendar Management Sales Management & Client Relationship Building Customer Support & CRM Tools Lead Generation & Client Follow-Up Invoicing & Order Processing Task & Project Management (Asana, ClickUp, Trello) Google Workspace & Microsoft Office Data Entry & Documentation Inventory & Stock Monitoring Online & Offline Marketing Strong Communication & Negotiation Skills • Detail-Oriented & Organized WORK EXPERIENCE Sales Manager (Onsite) De Zion Global Concept October 2022 – December 2025 • • Attended to walk-in customers, identified needs and provided suitable product recommendations. Negotiated pricing, processed payments and ensured proper packaging of goods. • • • • • • • • Monitored stock levels, checked product availability and coordinated restocking to prevent shortages. Educated customers on new products, explaining benefits, usage and value to increase sales conversion. Re-engaged inactive customers through calls and follow-ups to reintroduce new products and services. Sourced new customers through online marketing and physical visits to retail outlets distributing company products. Built relationships with retailers, shared contact details and maintained communication for continuous patronage. Conducted competitor analysis by visiting competitor stores to identify improvement opportunities. Maintained daily sales records and prepared performance reports. Achieved consistent revenue growth through customer retention and strategic outreach efforts. Customer Service Representative Ebebiz Entreprises April 2020 – September 2022 • • • • • • • • Attended to customer inquiries via phone and in person, resolving issues efficiently. Processed customer orders, coordinated shipping and ensured timely delivery. Maintained organized records by filing important documents in Google Drive. Performed accurate data entry and updated sales records using Excel sheets. Handled complaints professionally and ensured high customer satisfaction. Tracked order status and provided customers with regular updates. Assisted in managing inventory records and product documentation. Maintained clear communication between customers and internal teams. Executive Virtual Assistant Remote/ Part Time January 2022 – Present • • • • • • Managed executive calendars and scheduled meetings. Organized email communications and ensured timely follow-ups. Maintained CRM systems and supported lead tracking. Assisted with recruiting coordination and documentation. Prepared invoices and tracked payments. Created branded materials using Canva and supported workflow organization. EDUCATION Higher National Diploma in Mass Communication Federal Polytechnic Nekede, Owerri- National Diploma in Mass Communication Federal Polytechnic Nekede, Owerri- CERTIFICATIONS Certified Virtual IT Support Digital Witch Support Community 2025 Here are few related samples